Guest guest Posted January 26, 2001 Report Share Posted January 26, 2001 Hi. We are PT students doing a clinical project where we need to analyze data and come up with strategies to reduce the cancel/no show rate at outpatient clinics. We were interested if anyone knew if there were any industry standards as to what a normal or acceptable cancel/no show rate would be for productivity. Is there any information available from OSHA or does anyone know if large corporations have statistics like that posted (i.e. NovaCare). In addition, does anyone know if imposing a cancellation fee is against any laws or regulations? Does this go against any of the reimbursement/insurance agency policies (i.e. Medicare, Worker's Compensation)? If anyone could help direct us toward resources or provide us with this information we'd greatly appreciate it. Thanks! Lee and Soo Jin Hong, SPT's _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 28, 2001 Report Share Posted January 28, 2001 and Soo Jin -- You said that this is a clinical, rather than an administrative problem? You've undertaken an interesting challenge. NovaCare went bankrupt about a year ago, so they probably don/t keep such statistics. Also, I believe that the majority of their business was in SNFs, where Cx/NS (Cancellation/No Show)was less of a problem. While there are standards for how we practice PT, there are not standards for " acceptable " levels of patient absenteeism. I am familiar, however, with one large national organization which (reportedly) replaces receptionists who have >10% Ca/NS. The listserve is not a useful place to do academic research, for there are no original sources here. Further, " networking " is not a very good replacement for a sound literature search. To determine whether insurors have policies against charging for " unscheduled absences " you could check with your Medicare Fiscal Intermediary or State Workers Compensation Board. You're going to have to know how to contact those folks any way. So, find out where they are, and then share the info with your classmates. A question: If I agree to meet someone at a pizza restaurant, and ask them to order a pizza and pitcher of something cold and refreshing for me so that it'll be ready when I get there, ... and then I don't come, isn't that sort of like asking a clinic owner to reserve an expensive physical therapist for 1/2 hour to an hour to serve me? ....should I be expected to pay for the pizza and beer? How about paying for the therapist? Would I be inclined to repeat the behavior? Why not ask the regional Rehab Directors of one or two very large Rehab organizations? Like... a large hospital chain based in Nashville? And, a large Rehab chain based in Birmingham? How about all of the hospital Rehab Directors at large, medium, and small facilities within, say, 50 miles of your campus? Then, how about the owners of 25-50 private practices scattered in large, medium, and small communities across your entire state? That might give you a *beginning* of a reality-based sense of " who's doing what " . Good luck! Dick Hillyer, PT Cape Coral, FL Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.