Jump to content
RemedySpot.com

cancel/no show rates

Rate this topic


Guest guest

Recommended Posts

Hi. We are PT students doing a clinical project where we need to analyze

data and come up with strategies to reduce the cancel/no show rate at

outpatient clinics.

We were interested if anyone knew if there were any industry standards as to

what a normal or acceptable cancel/no show rate would be for productivity.

Is there any information available from OSHA or does anyone know if large

corporations have statistics like that posted (i.e. NovaCare).

In addition, does anyone know if imposing a cancellation fee is against any

laws or regulations? Does this go against any of the

reimbursement/insurance agency policies (i.e. Medicare, Worker's

Compensation)?

If anyone could help direct us toward resources or provide us with this

information we'd greatly appreciate it.

Thanks!

Lee and Soo Jin Hong, SPT's

_________________________________________________________________

Get your FREE download of MSN Explorer at http://explorer.msn.com

Link to comment
Share on other sites

and Soo Jin --

You said that this is a clinical, rather than an administrative problem?

You've undertaken an interesting challenge. NovaCare went bankrupt about a

year ago, so they probably don/t keep such statistics. Also, I believe that

the majority of their business was in SNFs, where Cx/NS (Cancellation/No

Show)was less of a problem.

While there are standards for how we practice PT, there are not standards

for " acceptable " levels of patient absenteeism. I am familiar, however,

with one large national organization which (reportedly) replaces

receptionists who have >10% Ca/NS.

The listserve is not a useful place to do academic research, for there are

no original sources here. Further, " networking " is not a very good

replacement for a sound literature search.

To determine whether insurors have policies against charging for

" unscheduled absences " you could check with your Medicare Fiscal

Intermediary or State Workers Compensation Board. You're going to have to

know how to contact those folks any way. So, find out where they are, and

then share the info with your classmates.

A question: If I agree to meet someone at a pizza restaurant, and ask them

to order a pizza and pitcher of something cold and refreshing for me so that

it'll be ready when I get there, ... and then I don't come, isn't that sort

of like asking a clinic owner to reserve an expensive physical therapist for

1/2 hour to an hour to serve me?

....should I be expected to pay for the pizza and beer? How about paying for

the therapist?

Would I be inclined to repeat the behavior?

Why not ask the regional Rehab Directors of one or two very large Rehab

organizations? Like... a large hospital chain based in Nashville? And, a

large Rehab chain based in Birmingham? How about all of the hospital Rehab

Directors at large, medium, and small facilities within, say, 50 miles of

your campus? Then, how about the owners of 25-50 private practices

scattered in large, medium, and small communities across your entire state?

That might give you a *beginning* of a reality-based sense of " who's doing

what " .

Good luck!

Dick Hillyer, PT

Cape Coral, FL

Link to comment
Share on other sites

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...