Re: Re: RE: [appointment scheduler

January 3, 2006

Hi Gwen --

I'm about 8 weeks from start up so the details of my day-to-day work loom

big. I love the idea of Appointmentquest and have heard other good things

about from docs here in Rochester. I too anticipate bundling it with AC,

etc.

But I do wonder about the times I'm not at the office or on-line but

rather out-and-about. If I take a call from a patient and want to book an

appt how could I access the schedule?

I'm considering a Treo phone/Palm so I wonder if I can get data updated...

perhaps have the Treo with a scheduler that is updated when I'm last in

touch with my computer, then access emails in the meantime? (I believe

Apptquest does send email notification when a patient books an appt,

right? So an updated schedule on the phone with access to any new emails

sent to me might allow me to know which appts are still open I guess).

This would allow seamless scheduling without risk of accidently double

booking whether I've got www access at my fingertips or not.

I do appreciate that with a micro practice the potential of this happening

is less than in a normal-sized practice, but I'm thinking through

potential headaches and how to prevent them at this point.

Thanks for any thoughts and sharing your experience. And perhaps other

Apptquest devotees can share how they integrate it.

Tim

> ,

>

> Appointmentquest is my schedule! It's the best $22 I

> spend each month. When I'm with a patient my voice

> mail picks up. The best case scenario is when they

> leave NO message but report to my website and schedule

> their own new patient appointment. It's a huge

> timesaver. Also, they can cancel and reschedule

> themselves. If they want me to do it, it's an

> efficient, easy way for me (or one of my daughters )

> to schedule. Also, I can check my schedule from ANY

> internet computer.

>

> Gwen

>

> --- Egly wrote:

>

>> Gwen and Lynn:

>>

>> Is appointment quest really worht the time to set

>> up and continually check? How does it fit into your

>> daily workflow? Most of our patients have to call

>> in to the office to schedule. I like to know when

>> someone might pop nin for a visit, so the call helps

>> to perform this function. However, if this could

>> easily allow for open access, it could free up a lot

>> of phone time. I do not know how I would link it to

>> my practice management system which prompts billing

>> and multiple reports of the schedule.

>>

>> lynn ho wrote:

>> Hi Gwen- Happy New Year!

>>

>> Your last update around the issue of electronic

>> claims through EZClaims was

>> that it wasn't quite working yet. Do you have it

>> perfectly tuned now and

>> are you happy with it? Does it save posting

>> EOBS (which would be a significant time saver!)? Is

>> it worth the $800 and

>> how steep is the learning curve, how long did it

>> take before it was working

>> smoothly?

>>

>> Thanks for the Appointment Quest tip- definitely a

>> time saver. Have you (

>> or anyone) tried using it on a Blackberry? (That

>> way, this summer, I can

>> take the kids to the beach with my office phone

>> forwarded to my cell phone,

>> and dole out appointments as if I were working- hee

>> hee...)

>> As regards appointment quest, a few things I find

>> difficult to accomodate

>> using their schedules are:

>> 1) sometimes I use 5 minute appointments for shots,

>> PPD checks, etc., which

>> I can't block off; 2) my WCCs are based on 45 minute

>> slots, so essentially I

>> just block the whole hour; 3) my schedule is fairly

>> flexible- sometimes I

>> add/take away an evening or afternoon here or there,

>> and although blocking

>> time out is easy, I don't see a way to add on; 4)my

>> schedule changes in

>> predictable ways every 2-6 months for a number of

>> months (eg- kids are out

>> of school, so in the summer I work mostly evening

>> hours) but I don't see a

>> way of changing the posted schedule in advance

>> starting on a certain day.

>> Maybe I need to upgrade my membership from basic?

>> Does anyone have any work

>> arounds?

>>

>> Thanks guys!

>>

>> Lynn Ho, no financial attachment to any product

>> (what would it Really be

>> like to get a kick back?)

>>

>> ---------------------------------

>> YAHOO! GROUPS LINKS

>>

>> Visit your group " " on the

>> web.

>>

January 3, 2006

I also use appointment quest for my appointments. I have been surprised how few people have been making their appointments online. I think it is about 10 %. All of the patients like the e-mail reminders. If I am away from my computer and someone calls to make an appointment I refer them to the web page. I do have a medical assistant answering the phone for me so maybe that's why most people prefer to call. I currently offer a coupon for a free cup of coffee at the coffee shop across the street for everyone who make their appointment online but most people still prefer to call.Larry Lindeman MD Hi Gwen -- I'm about 8 weeks from start up so the details of my day-to-day work loom big. I love the idea of Appointmentquest and have heard other good things about from docs here in Rochester. I too anticipate bundling it with AC, etc. But I do wonder about the times I'm not at the office or on-line but rather out-and-about. If I take a call from a patient and want to book an appt how could I access the schedule? I'm considering a Treo phone/Palm so I wonder if I can get data updated... perhaps have the Treo with a scheduler that is updated when I'm last in touch with my computer, then access emails in the meantime? (I believe Apptquest does send email notification when a patient books an appt, right? So an updated schedule on the phone with access to any new emails sent to me might allow me to know which appts are still open I guess). This would allow seamless scheduling without risk of accidently double booking whether I've got www access at my fingertips or not. I do appreciate that with a micro practice the potential of this happening is less than in a normal-sized practice, but I'm thinking through potential headaches and how to prevent them at this point. Thanks for any thoughts and sharing your experience. And perhaps other Apptquest devotees can share how they integrate it. Tim > , > > Appointmentquest is my schedule! It's the best $22 I > spend each month. When I'm with a patient my voice > mail picks up. The best case scenario is when they > leave NO message but report to my website and schedule > their own new patient appointment. It's a huge > timesaver. Also, they can cancel and reschedule > themselves. If they want me to do it, it's an > efficient, easy way for me (or one of my daughters ) > to schedule. Also, I can check my schedule from ANY > internet computer. > > Gwen > > --- Egly wrote: > >> Gwen and Lynn: >> >> Is appointment quest really worht the time to set >> up and continually check? How does it fit into your >> daily workflow? Most of our patients have to call >> in to the office to schedule. I like to know when >> someone might pop nin for a visit, so the call helps >> to perform this function. However, if this could >> easily allow for open access, it could free up a lot >> of phone time. I do not know how I would link it to >> my practice management system which prompts billing >> and multiple reports of the schedule. >> >> >> >> lynn ho wrote: >> Hi Gwen- Happy New Year! >> >> Your last update around the issue of electronic >> claims through EZClaims was >> that it wasn't quite working yet. Do you have it >> perfectly tuned now and >> are you happy with it? Does it save posting >> EOBS (which would be a significant time saver!)? Is >> it worth the $800 and >> how steep is the learning curve, how long did it >> take before it was working >> smoothly? >> >> Thanks for the Appointment Quest tip- definitely a >> time saver. Have you ( >> or anyone) tried using it on a Blackberry? (That >> way, this summer, I can >> take the kids to the beach with my office phone >> forwarded to my cell phone, >> and dole out appointments as if I were working- hee >> hee...) >> As regards appointment quest, a few things I find >> difficult to accomodate >> using their schedules are: >> 1) sometimes I use 5 minute appointments for shots, >> PPD checks, etc., which >> I can't block off; 2) my WCCs are based on 45 minute >> slots, so essentially I >> just block the whole hour; 3) my schedule is fairly >> flexible- sometimes I >> add/take away an evening or afternoon here or there, >> and although blocking >> time out is easy, I don't see a way to add on; 4)my >> schedule changes in >> predictable ways every 2-6 months for a number of >> months (eg- kids are out >> of school, so in the summer I work mostly evening >> hours) but I don't see a >> way of changing the posted schedule in advance >> starting on a certain day. >> Maybe I need to upgrade my membership from basic? >> Does anyone have any work >> arounds? >> >> Thanks guys! >> >> Lynn Ho, no financial attachment to any product >> (what would it Really be >> like to get a kick back?) >> >> >> >> >> --------------------------------- >> YAHOO! GROUPS LINKS >> >> >> Visit your group "" on the >> web. >> >>

January 3, 2006

I don’t think more than 10% of my pt’s

would schedule online either.

Re:

Re: RE: [appointment scheduler

I also use appointment quest for my appointments. I

have been surprised how few people have been making their appointments online.

I think it is about 10 %. All of the patients like the e-mail reminders. If I

am away from my computer and someone calls to make an appointment I refer them

to the web page. I do have a medical assistant answering the phone for me so

maybe that's why most people prefer to call. I currently offer a coupon for a

free cup of coffee at the coffee shop across the street for everyone who make

their appointment online but most people still prefer to call.

Larry Lindeman MD

Hi

Gwen --

I'm about 8 weeks from start up so the details of

my day-to-day work loom

big. I love the idea of Appointmentquest and

have heard other good things

about from docs here in Rochester. I too

anticipate bundling it with AC,

etc.

But I do wonder about the times I'm not at the

office or on-line but

rather out-and-about. If I take a call from

a patient and want to book an

appt how could I access the schedule?

I'm considering a Treo phone/Palm so I wonder if I

can get data updated...

perhaps have the Treo with a scheduler that is

updated when I'm last in

touch with my computer, then access emails in the

meantime? (I believe

Apptquest does send email notification when a

patient books an appt,

right? So an updated schedule on the phone with

access to any new emails

sent to me might allow me to know which appts are

still open I guess).

This would allow seamless scheduling without risk

of accidently double

booking whether I've got www access at my

fingertips or not.

I do appreciate that with a micro practice the

potential of this happening

is less than in a normal-sized practice, but I'm

thinking through

potential headaches and how to prevent them at

this point.

Thanks for any thoughts and sharing your

experience. And perhaps other

Apptquest devotees can share how they integrate

it.

Tim

> ,

>

> Appointmentquest is my schedule! It's the

best $22 I

> spend each month. When I'm with a patient my

voice

> mail picks up. The best case scenario is when

they

> leave NO message but report to my website and

schedule

> their own new patient appointment. It's a

huge

> timesaver. Also, they can cancel and

reschedule

> themselves. If they want me to do it, it's an

> efficient, easy way for me (or one of my

daughters )

> to schedule. Also, I can check my schedule

from ANY

> internet computer.

>

> Gwen

>

> --- Egly wrote:

>

>> Gwen and Lynn:

>>

>> Is appointment quest really

worht the time to set

>> up and continually check? How does

it fit into your

>> daily workflow? Most of our

patients have to call

>> in to the office to schedule. I

like to know when

>> someone might pop nin for a visit, so the

call helps

>> to perform this function. However,

if this could

>> easily allow for open access, it could

free up a lot

>> of phone time. I do not know how I

would link it to

>> my practice management system which

prompts billing

>> and multiple reports of the schedule.

>>

>> lynn ho wrote:

>> Hi Gwen- Happy

New Year!

>>

>> Your last update around the issue of

electronic

>> claims through EZClaims was

>> that it wasn't quite working yet.

Do you have it

>> perfectly tuned now and

>> are you happy with it? Does it save

posting

>> EOBS (which would be a significant time

saver!)? Is

>> it worth the $800 and

>> how steep is the learning curve, how long

did it

>> take before it was working

>> smoothly?

>>

>> Thanks for the Appointment Quest

tip- definitely a

>> time saver. Have you (

>> or anyone) tried using it on a

Blackberry? (That

>> way, this summer, I can

>> take the kids to the beach with my office

phone

>> forwarded to my cell phone,

>> and dole out appointments as if I were

working- hee

>> hee...)

>> As regards appointment quest, a few

things I find

>> difficult to accomodate

>> using their schedules are:

>> 1) sometimes I use 5 minute

appointments for shots,

>> PPD checks, etc., which

>> I can't block off; 2) my WCCs are based

on 45 minute

>> slots, so essentially I

>> just block the whole hour; 3) my

schedule is fairly

>> flexible- sometimes I

>> add/take away an evening or afternoon

here or there,

>> and although blocking

>> time out is easy, I don't see a way to

add on; 4)my

>> schedule changes in

>> predictable ways every 2-6 months for a

number of

>> months (eg- kids are out

>> of school, so in the summer I work mostly

evening

>> hours) but I don't see a

>> way of changing the posted schedule in

advance

>> starting on a certain day.

>> Maybe I need to upgrade my membership

from basic?

>> Does anyone have any work

>> arounds?

>>

>> Thanks guys!

>>

>> Lynn Ho, no financial attachment to any

product

>> (what would it Really be

>> like to get a kick back?)

>>

>> ---------------------------------

>> YAHOO! GROUPS LINKS

>>

>> Visit your group

" " on the

>> web.

>>

>> To unsubscribe

from this group, send an email

>> to:

>> -unsubscribe

>>

>> Your use of

Yahoo! Groups is subject to the

>> Yahoo! Terms of Service.

>>

>> ---------------------------------

>>

>> ---------------------------------

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>> Ring in the New Year with Photo

Calendars. Add

>> photos, events, holidays, whatever.

>

January 3, 2006

Tim-

As a job-share practice we have stuggled with scheduling while away from the

office (ie home). We have settled on using microsoft outlook (instead of

Amazing Charts) for our patient demographics and office schedule. When we

upgraded our network to a server based one we added some great

functionality. Microsoft Small Business Server 2003 (including microsoft

exchange) comes out of the box with the ability to use remote access

(similar to gotomypc)to log in to your office computer from any internet

connection. With exchange, we created a shared calendar that all 3 of our

office staff can access simultaneously and update. This calendar can be

synched with my palm using KeySuite from Chapura, so all of my patient

contacts and schedule can be carried in my pocket. I believe there will

soon be cell phone/PDAs that will be able to access our exchange server

through the internet, allowing real time synchronization from anywhere, but

I'm not convinced yet that this functionality is practical. One more thing

about Outlook and SBS2003: there is something called Outlook over the

internet where Outlook will connect to the server from home without any

additional conncetion like a VPN. The VPN is necessary to access files

(such as our stored faxes, labs, x-rays etc) that we route using our

Exchange Server supported email. SBS2003 also helps a lot if you want to be

a paperless office and handle sending and recieveing of electronic faxes.

Greg

Re: Re: RE: [appointment scheduler

Hi Gwen --

I'm about 8 weeks from start up so the details of my day-to-day work loom

big. I love the idea of Appointmentquest and have heard other good things

about from docs here in Rochester. I too anticipate bundling it with AC,

etc.

But I do wonder about the times I'm not at the office or on-line but rather

out-and-about. If I take a call from a patient and want to book an appt how

could I access the schedule?

I'm considering a Treo phone/Palm so I wonder if I can get data updated...

perhaps have the Treo with a scheduler that is updated when I'm last in

touch with my computer, then access emails in the meantime? (I believe

Apptquest does send email notification when a patient books an appt, right?

So an updated schedule on the phone with access to any new emails sent to me

might allow me to know which appts are still open I guess).

This would allow seamless scheduling without risk of accidently double

booking whether I've got www access at my fingertips or not.

I do appreciate that with a micro practice the potential of this happening

is less than in a normal-sized practice, but I'm thinking through potential

headaches and how to prevent them at this point.

Thanks for any thoughts and sharing your experience. And perhaps other

Apptquest devotees can share how they integrate it.

Tim

> ,

>

> Appointmentquest is my schedule! It's the best $22 I spend each month.

> When I'm with a patient my voice mail picks up. The best case scenario

> is when they leave NO message but report to my website and schedule

> their own new patient appointment. It's a huge timesaver. Also, they

> can cancel and reschedule themselves. If they want me to do it, it's

> an efficient, easy way for me (or one of my daughters ) to schedule.

> Also, I can check my schedule from ANY internet computer.

>

> Gwen

>

> --- Egly wrote:

>

>> Gwen and Lynn:

>>

>> Is appointment quest really worht the time to set up and

>> continually check? How does it fit into your daily workflow? Most

>> of our patients have to call in to the office to schedule. I like to

>> know when someone might pop nin for a visit, so the call helps to

>> perform this function. However, if this could easily allow for open

>> access, it could free up a lot of phone time. I do not know how I

>> would link it to my practice management system which prompts billing

>> and multiple reports of the schedule.

>>

>> lynn ho wrote:

>> Hi Gwen- Happy New Year!

>>

>> Your last update around the issue of electronic claims through

>> EZClaims was that it wasn't quite working yet. Do you have it

>> perfectly tuned now and are you happy with it? Does it save posting

>> EOBS (which would be a significant time saver!)? Is it worth the

>> $800 and how steep is the learning curve, how long did it take before

>> it was working smoothly?

>>

>> Thanks for the Appointment Quest tip- definitely a time saver. Have

>> you (

>> or anyone) tried using it on a Blackberry? (That

>> way, this summer, I can

>> take the kids to the beach with my office phone forwarded to my cell

>> phone, and dole out appointments as if I were working- hee

>> hee...)

>> As regards appointment quest, a few things I find difficult to

>> accomodate using their schedules are:

>> 1) sometimes I use 5 minute appointments for shots, PPD checks,

>> etc., which I can't block off; 2) my WCCs are based on 45 minute

>> slots, so essentially I just block the whole hour; 3) my schedule is

>> fairly

>> flexible- sometimes I

>> add/take away an evening or afternoon here or there, and although

>> blocking time out is easy, I don't see a way to add on; 4)my schedule

>> changes in predictable ways every 2-6 months for a number of months

>> (eg- kids are out of school, so in the summer I work mostly evening

>> hours) but I don't see a

>> way of changing the posted schedule in advance starting on a certain

>> day.

>> Maybe I need to upgrade my membership from basic?

>> Does anyone have any work

>> arounds?

>>

>> Thanks guys!

>>

>> Lynn Ho, no financial attachment to any product (what would it Really

>> be like to get a kick back?)

>>

>> ---------------------------------

>> YAHOO! GROUPS LINKS

>>

>> Visit your group " " on the web.

>>

January 3, 2006