Office staff at TCI

[Guest guest]

I need to make an apology to the office staff at TCI. It was brought

to my attention that my response to a post regarding frustrations

with the office staff at TCI was not warranted. I never meant it to

be malicious and I am very upset that it was taken that way by the

TCI office staff. I was just agreeing that there can be some

frustrations and it was nice to know I wasn't alone. I never

mentioned names or the situation. It was just the timing and poor

judgment on my part. I was still very upset.

I am sorry that TCI was offended. It was not my intention.

I can tell you that I have been to TCI many times. I have seen my

sister through 3 major surgeries and all of the follow ups and pre -

op appointments. It was great. She never had any problems at all. I

highly recommend TCI and always have.

I was just frustrated with not being able to secure an appointment

because I had a HMO. Even when I offered to set it up as a self pay.

I needed to get the appointment date so I could start working on

replacing all 5 of my doctors who will not take the HMO ( they are in

the military treatment facilities). I then could up-grade to my PPO

with one phone call in time to get approvals and be seen under my

PPO.

I understand that TCI was , and is, looking out for my best interests

and for that I thank them. Sincerely.

As I have said before, " People with brain issues are not who they

normally would be. We don't always make the best decisions or

perceive things as one might normally do. " .

I hope my apology is accepted.

Sincerely, Lynn kson