Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Hi Sue, We also recently became contracted w/URN (but for kidneys only). We have a specific payer code that was created for ALL of our global contracts. Whenever a patient comes in for anything related to their transplant (evaluation/admission/follow-up clinic visit), we let registration know that they must use that specific payer code for those services. When the system sees that code, they know it's a global contract and the bills go to the correct person for processing payment. However, I admit there are glitches to this system. Sometimes registration doesn't know that the visit is tx related, the pt may not tell them, and they may use an incorrect payer code. We have talked about giving all of our patients some sort of special ID card. This would identify them as a tx patient, and depending on their insurance (URN, Medicare or whatever....) it would be indicated who to bill on the card. If any of you use anything like this, I'd be very interested in seeing it. It doesn't necessarily have to be specifically for URN, in my case, I'd like to come up with a " transplant ID card " of sorts.......... anyone have anything they'd like to share??? a TransLife, Orlando FL URN Patients We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue Weber The Methodist Hospital Houston, Texas 713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Sue, Here at BJC in St. Louis, we issue a Global Transplant Registration card that shows our registration areas exactly how to set up the billing for the hospital side as well as the University. This card has effective and expiration dates on it. Yes, training a patient to use this card approproprately is very important and can be challenging. We also have a set group of people who do nothing but Global contract billing so we also notify them via email of the start date of the eval, list date , txp date as well as any termination of the contract due to patient non acceptanc or death etc.... so they can manage the billing of the contract even if the patient does not get registered correctly. It works pretty well but as with everything it is not " FOOL PROOF " Sandy Gray Clinical Financial Specialist Liver Transplant Office Fax # >>> SWeber4@... 02/07/02 06:56PM >>> Clear Day We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue Weber The Methodist Hospital Houston, Texas 713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Sandy, We do the same with our Global contracting people here at TransLife, as far as keeping them informed of start date, tx date, etc.. I would LOVE to see the registration card you are referring to. Is something you can share with me? a Re: URN Patients Sue, Here at BJC in St. Louis, we issue a Global Transplant Registration card that shows our registration areas exactly how to set up the billing for the hospital side as well as the University. This card has effective and expiration dates on it. Yes, training a patient to use this card approproprately is very important and can be challenging. We also have a set group of people who do nothing but Global contract billing so we also notify them via email of the start date of the eval, list date , txp date as well as any termination of the contract due to patient non acceptanc or death etc.... so they can manage the billing of the contract even if the patient does not get registered correctly. It works pretty well but as with everything it is not " FOOL PROOF " Sandy Gray Clinical Financial Specialist Liver Transplant Office Fax # >>> SWeber4@... 02/07/02 06:56PM >>> Clear Day We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue Weber The Methodist Hospital Houston, Texas 713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Hello Sandy, Would you fax the information to me too. (616)752-5377 Thanks Felecia Transplant Financial Coordinator St. 's Kidney Transplant Cntr Grand Rapids, MI 49503 PH >>> Nabil.Faik@... 02/08/2002 10:31:43 AM >>> Hi Sandy, Would you please fax it to me too. Thank you so much; Nabil faik Financial Manager Inova Transplant Center Inova Fairfax Hospital Tel. Fax. >>> sdg2944@... 02/08/02 09:18AM >>> Absolutely. What is your fax number? Sandy Gray Clinical Financial Specialist Liver Transplant Office Fax # >>> a.Summa@... 02/08/02 08:02AM >>> Sandy, We do the same with our Global contracting people here at TransLife, as far as keeping them informed of start date, tx date, etc.. I would LOVE to see the registration card you are referring to. Is something you can share with me? a Re: URN Patients Sue, Here at BJC in St. Louis, we issue a Global Transplant Registration card that shows our registration areas exactly how to set up the billing for the hospital side as well as the University. This card has effective and expiration dates on it. Yes, training a patient to use this card approproprately is very important and can be challenging. We also have a set group of people who do nothing but Global contract billing so we also notify them via email of the start date of the eval, list date , txp date as well as any termination of the contract due to patient non acceptanc or death etc.... so they can manage the billing of the contract even if the patient does not get registered correctly. It works pretty well but as with everything it is not " FOOL PROOF " Sandy Gray Clinical Financial Specialist Liver Transplant Office Fax # >>> SWeber4@... 02/07/02 06:56PM >>> Clear Day We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue Weber The Methodist Hospital Houston, Texas 713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Hi Sandy, Please fax it to me too. Josie Transplant Financial Coordinator The Methodist Hospital ph fax Re: URN Patients Sue, Here at BJC in St. Louis, we issue a Global Transplant Registration card that shows our registration areas exactly how to set up the billing for the hospital side as well as the University. This card has effective and expiration dates on it. Yes, training a patient to use this card approproprately is very important and can be challenging. We also have a set group of people who do nothing but Global contract billing so we also notify them via email of the start date of the eval, list date , txp date as well as any termination of the contract due to patient non acceptanc or death etc.... so they can manage the billing of the contract even if the patient does not get registered correctly. It works pretty well but as with everything it is not " FOOL PROOF " Sandy Gray Clinical Financial Specialist Liver Transplant Office Fax # >>> SWeber4@... 02/07/02 06:56PM >>> Clear Day We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue Weber The Methodist Hospital Houston, Texas 713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Hi Sandy, Would you fax it to me too! Julius Eason Beaumont Hospital R.O. >>> jmrodriguez@... 02/08/02 12:03PM >>> Hi Sandy, Please fax it to me too. Josie Transplant Financial Coordinator The Methodist Hospital ph fax Re: URN Patients Sue, Here at BJC in St. Louis, we issue a Global Transplant Registration card that shows our registration areas exactly how to set up the billing for the hospital side as well as the University. This card has effective and expiration dates on it. Yes, training a patient to use this card approproprately is very important and can be challenging. We also have a set group of people who do nothing but Global contract billing so we also notify them via email of the start date of the eval, list date , txp date as well as any termination of the contract due to patient non acceptanc or death etc.... so they can manage the billing of the contract even if the patient does not get registered correctly. It works pretty well but as with everything it is not " FOOL PROOF " Sandy Gray Clinical Financial Specialist Liver Transplant Office Fax # >>> SWeber4@... 02/07/02 06:56PM >>> Clear Day We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue Weber The Methodist Hospital Houston, Texas 713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Sandy, This is Fern Milam, Jewish Hospital in Louisville ,KY. I also would like to see a copy of your card. We deal with letter to various doctors and registration but as you know nothing is perfect and this has become a on going effort to try to keep patients , doctors and contractor happy. Sandy Gray wrote: > Absolutely. What is your fax number? > > Sandy Gray > Clinical Financial Specialist > Liver Transplant > Office > Fax # > > >>> a.Summa@... 02/08/02 08:02AM >>> > Sandy, > We do the same with our Global contracting people here at TransLife, as far > as keeping them informed of start date, tx date, etc.. > I would LOVE to see the registration card you are referring to. Is something > you can share with me? > a > > Re: URN Patients > > Sue, > > Here at BJC in St. Louis, we issue a Global Transplant Registration card > that shows our registration areas exactly how to set up the billing for the > hospital side as well as the University. This card has effective and > expiration dates on it. > > Yes, training a patient to use this card approproprately is very important > and can be challenging. > > We also have a set group of people who do nothing but Global contract > billing so we also notify them via email of the start date of the eval, list > date , txp date as well as any termination of the contract due to patient > non acceptanc or death etc.... so they can manage the billing of the > contract even if the patient does not get registered correctly. > > It works pretty well but as with everything it is not " FOOL PROOF " > > Sandy Gray > Clinical Financial Specialist > Liver Transplant > Office > Fax # > > >>> SWeber4@... 02/07/02 06:56PM >>> > Clear Day > We just became an URN facility for hearts and livers as of 1/1/02. We are > trying to figure out how to ensure that each time the patient registers for > hospital services that the registrar uses the URN info rather than the > insurance company. > > During a conference call this afternoon, Pam Hubert from URN said that some > facilities issue some sort of an URN ID card. Are any of you familiar with > this? Is it working well for you? Then of course we have to be sure to > 'train' the patient to show that card at the hospital and physician offices. > We also have to make sure that we get the card back when they are either > turned down by the selection committee or a year after transplant. > > Sue Weber > The Methodist Hospital > Houston, Texas > 713/790-5964 > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 I am sorry, I need to give you my fax number which is . Sandy Gray wrote: > Absolutely. What is your fax number? > > Sandy Gray > Clinical Financial Specialist > Liver Transplant > Office > Fax # > > >>> a.Summa@... 02/08/02 08:02AM >>> > Sandy, > We do the same with our Global contracting people here at TransLife, as far > as keeping them informed of start date, tx date, etc.. > I would LOVE to see the registration card you are referring to. Is something > you can share with me? > a > > Re: URN Patients > > Sue, > > Here at BJC in St. Louis, we issue a Global Transplant Registration card > that shows our registration areas exactly how to set up the billing for the > hospital side as well as the University. This card has effective and > expiration dates on it. > > Yes, training a patient to use this card approproprately is very important > and can be challenging. > > We also have a set group of people who do nothing but Global contract > billing so we also notify them via email of the start date of the eval, list > date , txp date as well as any termination of the contract due to patient > non acceptanc or death etc.... so they can manage the billing of the > contract even if the patient does not get registered correctly. > > It works pretty well but as with everything it is not " FOOL PROOF " > > Sandy Gray > Clinical Financial Specialist > Liver Transplant > Office > Fax # > > >>> SWeber4@... 02/07/02 06:56PM >>> > Clear Day > We just became an URN facility for hearts and livers as of 1/1/02. We are > trying to figure out how to ensure that each time the patient registers for > hospital services that the registrar uses the URN info rather than the > insurance company. > > During a conference call this afternoon, Pam Hubert from URN said that some > facilities issue some sort of an URN ID card. Are any of you familiar with > this? Is it working well for you? Then of course we have to be sure to > 'train' the patient to show that card at the hospital and physician offices. > We also have to make sure that we get the card back when they are either > turned down by the selection committee or a year after transplant. > > Sue Weber > The Methodist Hospital > Houston, Texas > 713/790-5964 > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 8, 2002 Report Share Posted February 8, 2002 Sue, My name is Fern Milam and I am with Jewish Hospital in Louisville , KY and we have been an URN facility for sometime now. We do kidney, heart, and liver for them. We use the letter approach with these contracts. We send letter to all doctors and registration regarding this contract patient starting his evaluation. This is working for us but has become a larger effort as all the different contracts we are handling, I would be great if we has such a card and it worked as easily at it should ...Welcome.. Sue Weber wrote: We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue WeberThe Methodist HospitalHouston, Texas713/790-5964 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 9, 2002 Report Share Posted February 9, 2002 Fern, We are basically doing the same thing. I started this notification process with our first global contract. I notify our admitting & registration department, transplant physicians, and the billing offices for the ancillary providers. Then at the time of transplant I notify the same group and include the director of our care management department, providing them with the name & ph # of the carrier's transplant case manager. I now do this for all of my patients, regardless of their insurance. Sue Weber Heart & Liver TFC The Methodist Hospital Houston, Texas Re: URN Patients Sue, My name is Fern Milam and I am with Jewish Hospital in Louisville , KY and we have been an URN facility for sometime now. We do kidney, heart, and liver for them. We use the letter approach with these contracts. We send letter to all doctors and registration regarding this contract patient starting his evaluation. This is working for us but has become a larger effort as all the different contracts we are handling, I would be great if we has such a card and it worked as easily at it should ...Welcome.. Sue Weber wrote: We just became an URN facility for hearts and livers as of 1/1/02. We are trying to figure out how to ensure that each time the patient registers for hospital services that the registrar uses the URN info rather than the insurance company. During a conference call this afternoon, Pam Hubert from URN said that some facilities issue some sort of an URN ID card. Are any of you familiar with this? Is it working well for you? Then of course we have to be sure to 'train' the patient to show that card at the hospital and physician offices. We also have to make sure that we get the card back when they are either turned down by the selection committee or a year after transplant. Sue WeberThe Methodist HospitalHouston, Texas713/790-5964 Quote Link to comment Share on other sites More sharing options...
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