Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 Here is my post about phone consults that is on my website. http://www.second9months.com/?p=893I charge $75.00/hour and I make an appt and am paid up front via paypal.Liz says "If you are giving specific advice for a specific mom/baby you are doing a consult" and should get consent etc. Use the "many mothers have found...." test to be sure.Best, Beebe, M.Ed., RLC, IBCLC Lactation Consultant/Postpartum Doula www.second9months.comwww.facebook.com/thesecond9months--- Subject: Phone consultsTo: Date: Monday, May 21, 2012, 2:58 PM Been lurking here, finally have a question. Do you charge for phone consults? I have been getting more and more "I just have a quick question for you" calls. I have it posted on my site that I charge $15 for phone consultations but I rarely get paid for them because most are referred by doctors/midwifes and never see my website. I find it so odd to ask for payment. HOWEVER, I am finding myself more and more bothered by NOT being paid for them. As you know these can be very time consuming. The client is not just calling a friend, they are calling an expert. How do you handle phone consultations? Thanks for your input, I look forward to reading your responses. Liz Pevytoe, RN, IBCLC (since 2003) In Keller, Texas Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 I don't charge for phone consults but 95% turn into a paid consult. I charge per consult not by the hour either. I honestly cut right to the chase: Are you interested in setting up an appointment? If she says she has some questions, usually you can point her to a LLL group or other support group in the area. Walters, BBA LLCIn Home Lactation Specialists. Been lurking here, finally have a question. Do you charge for phone consults? I have been getting more and more " I just have a quick question for you " calls. I have it posted on my site that I charge $15 for phone consultations but I rarely get paid for them because most are referred by doctors/midwifes and never see my website. I find it so odd to ask for payment. HOWEVER, I am finding myself more and more bothered by NOT being paid for them. As you know these can be very time consuming. The client is not just calling a friend, they are calling an expert. How do you handle phone consultations? Thanks for your input, I look forward to reading your responses. Liz Pevytoe, RN, IBCLC (since 2003) In Keller, Texas Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 I am the only PP IBCLC in the area and the only LLLL, so I do phone/email help for free. I do make it very clear, though, when they've gone past needing information to actually needing to be seen. Lynn in MO Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 "like" Beebe, M.Ed., RLC, IBCLC Lactation Consultant/Postpartum Doula www.second9months.comwww.facebook.com/thesecond9months--- Subject: Re: Phone consultsTo: Date: Monday, May 21, 2012, 4:57 PM I don't charge for phone consults but 95% turn into a paid consult. I charge per consult not by the hour either. I honestly cut right to the chase: Are you interested in setting up an appointment? If she says she has some questions, usually you can point her to a LLL group or other support group in the area. Walters, BBA LLCIn Home Lactation Specialists. Been lurking here, finally have a question. Do you charge for phone consults? I have been getting more and more "I just have a quick question for you" calls. I have it posted on my site that I charge $15 for phone consultations but I rarely get paid for them because most are referred by doctors/midwifes and never see my website. I find it so odd to ask for payment. HOWEVER, I am finding myself more and more bothered by NOT being paid for them. As you know these can be very time consuming. The client is not just calling a friend, they are calling an expert. How do you handle phone consultations? Thanks for your input, I look forward to reading your responses. Liz Pevytoe, RN, IBCLC (since 2003) In Keller, Texas Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 I offer a free 15 minute phone call " to determine if you need a consultation. " However. coming from a MTM volunteer background, I find it really hard to limit the call to 15 mins, especially if the mother is distressed. The other thing I find hard is when mothers have a lot of general questions, something I am trying to work on. What really gets me, though, is when after I have answered all the general questions, the mother cuts to the REAL problem but is not willing to pay for a consultation. Norma Ritter, IBCLC, RLCBreastfeeding Matters in the Capital Regionwww.NormaRitter.comJoin us on Facebook for the latest birthing and breastfeeding news and views: http://tinyurl.com/BMCRonFB " like " Beebe, M.Ed., RLC, IBCLC Lactation Consultant/Postpartum Doula www.second9months.com www.facebook.com/thesecond9months Been lurking here, finally have a question. Do you charge for phone consults? I have been getting more and more " I just have a quick question for you " calls. I have it posted on my site that I charge $15 for phone consultations but I rarely get paid for them because most are referred by doctors/midwifes and never see my website. I find it so odd to ask for payment. HOWEVER, I am finding myself more and more bothered by NOT being paid for them. As you know these can be very time consuming. The client is not just calling a friend, they are calling an expert. How do you handle phone consultations? Thanks for your input, I look forward to reading your responses. Liz Pevytoe, RN, IBCLC (since 2003) In Keller, Texas Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 Yep! As soon as the mom takes a breath, I say... would you like to make an appt? Beebe, M.Ed., RLC, IBCLC Lactation Consultant/Postpartum Doula www.second9months.comwww.facebook.com/thesecond9months--- From: Norma Ritter Subject: Re: Phone consultsTo: Date: Monday, May 21, 2012, 9:42 PM I offer a free 15 minute phone call "to determine if you need a consultation." However. coming from a MTM volunteer background, I find it really hard to limit the call to 15 mins, especially if the mother is distressed. The other thing I find hard is when mothers have a lot of general questions, something I am trying to work on. What really gets me, though, is when after I have answered all the general questions, the mother cuts to the REAL problem but is not willing to pay for a consultation. Norma Ritter, IBCLC, RLCBreastfeeding Matters in the Capital Regionwww.NormaRitter.comJoin us on Facebook for the latest birthing and breastfeeding news and views: http://tinyurl.com/BMCRonFB Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 22, 2012 Report Share Posted May 22, 2012 , I looked at your page about phone consults. Does the mom call you, then she decides about a phone consult and you hang up, she pays and then calls you back at a set up time or is it fairly immediate? Do you have a separate form for phone consults? I'm just curious about the flow. Also, Liz, I learned the line from a wise LC here, if the phone call goes longer than 10 minutes, I say…"it sounds like you could really benefit from a consultation. Would you like to set one up?" Stern CNM, IBCLCDurham, NCwww.beyondbirthlactation.com Beyond Birth on Facebook(919)381-8781Here is my post about phone consults that is on my website. http://www.second9months.com/?p=893I charge $75.00/hour and I make an appt and am paid up front via paypal.Liz says "If you are giving specific advice for a specific mom/baby you are doing a consult" and should get consent etc. Use the "many mothers have found...." test to be sure.Best, Beebe, M.Ed., RLC, IBCLC Lactation Consultant/Postpartum Doula www.second9months.comwww.facebook.com/thesecond9months Stern CNM, IBCLCDurham, NCwww.beyondbirthlactation.com Beyond Birth on Facebook(919)381-8781 Quote Link to comment Share on other sites More sharing options...
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