Guest guest Posted November 5, 2005 Report Share Posted November 5, 2005 It is there like you said. Are you capturing the e-mail address on the intake form? How do you deal with the hippa issues? Brent > > Yes, Alteer has email. > > > > I don't think I paid anything extra for it. When you look under the pt's > chart, facesheet, it's part of their contact info (under their phone > numbers) in their demographics. It's also an option when you create a > message (F3) - just select 'emai'l instead of 'patient' or 'chartnote', or > whatever. I've learned that too many characters (25 I think) won't work. I > set up my email address w alteer, and the emails come in as a task, a > message. If it's from an email address in the system, then it automatically > labels it with the pts name, and it will get routed to their chart. So even > the junk email ends up in their chart, and if a couple use the same email > address, then it will always end up in the one's chart that is labeled, so > you may have to copy it into the correct person's chart. If the email > address is not recognized, it is not associated w a pt name. If you > 'resolve' it, then it will not be saved to a chart, even if you fill in a pt > name (frustrating). You have to either 'reply' to it, which will save it to > the chart, or copy it as a chartnote. It's also an option from the > document review screen - under general, next to 'open chart'. It is ghosted > out if that person does not have an email address on file. > > > > Very few emails come via my basic (cheap) website with Alteer (2-3 in 2.5 > years). That's mainly because it is a basic website, and I don't promote it > much. When one does come in from it, it shows a different message under > 'regarding patient' or maybe it was labeled 'website' under 'from' - I can't > remember, but it was obvious it came from the website. > > > > I'm in the process of doing a much better website thru MedFusion so I can > expand the virtual office visits. > > > > In my area, Qwest offers DSL, and you can get it as a stand alone, which > saves me a little than if I had email accts with it, too. > > > > Alteer is figuring out the email problem - it's in their server somewhere. > Apparently, I'm the only one with this problem (that they know of), but it > could be that no one else is using it a lot, or their pts haven't followed > up on their unanswered emails. Looks like I'm getting them again, but still > don't have all the old ones (last few weeks) that I know of). > > > > A. Eads, M.D. > > Pinnacle Family Medicine, PLLC > > phone fax > > P.O. Box 7275 > > Woodland Park, CO 80863 > Quote Link to comment Share on other sites More sharing options...
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