Re: Issues re finding timely appt slots w/ Dr. Spurlock

[Guest guest]

One should always inform the doctor (gently, with a " perhaps you aren't

aware " type of approach) and anything the staff does that you find

unprofessional, annoying, etc. Chances are really, really good that the

doctor has no idea!

I even told one that the staff needed to talk into their phone mouthpieces

when they left messages on the answering machine - and speak slowly enough

for an old person like me to be able to understand! The rest of the time I

was with that doctor, all the messages I got were clear, to the point and

easy to hear!

Marti

Issues re finding timely appt slots w/ Dr.

Spurlock

>I might suggest that those of us who see Dr. Spurlock let him know when we

>can't get appointments according to his desired timetable. If he says he

>wants to see us again in 4 weeks, but we only find appointments 10 weeks

>out, I think he needs to know this from all of us. I might suggest that we

>call his RN and get a message directly to him. I think sometimes physicians

>don't know what is going on at the front desk. And getting back in a timely

>manner, when he wants to see us, is important. If his RN calls back and

>says he's ok with 10 weeks, then that's what we have to live with.

>

> If, on our own, we feel we need an appt and can't get in for 10+ weeks, we

> need to let him know at the appt that we had a problem getting in to see

> him. JMHO.

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