Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 Maybe somebody can help: I have spent more time in the past 2 weeks on computer/network troublshooting than medicine, it seems, all last weekend. Problem is, several times/ day, the error box pops saying " Sorry, Internet explorer must close.... " and I am disonnected from the internet. Only thing I can do is recycle the router and it comes back up, but that means it wont stay online for remote access, on which I depend. I have talked to ISP carrier COX, cable modem tech (Zoom), DLink router, and gone through the Microsoft self dx facility. NOthing has helped. When it is working , all is fine, but it just wont stay online. Any suggestions? Thanks in advance. Ron Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 Your scenario is not very clear to me. Are you at home when this happens? just dropping the internet connection should not cause IE to produce that message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be an intermittently faulty router. Have you flash upgraded it to the latest firmware? Or, tried another router ..? > > > Maybe somebody can help: I have spent more time in the past 2 weeks on > computer/network troublshooting than medicine, it seems, all last weekend. > Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing > I can do is recycle the router and it comes back up, but that means it wont > stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the > Microsoft self dx facility. NOthing has helped. When it is working , all > is fine, but it just wont stay online. > Any suggestions? Thanks in advance. Ron > > -- Graham Chiu http://www.synapsedirect.com Synapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham Chiu Sent: Thursday, June 18, 2009 2:51 AM To: Subject: Re: Explorer closes Your scenario is not very clear to me. Are you at home when this happens? just dropping the internet connection should not cause IE to produce that message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be an intermittently faulty router. Have you flash upgraded it to the latest firmware? Or, tried another router ..? On Thu, Jun 18, 2009 at 6:36 PM, wrote: > > > Maybe somebody can help: I have spent more time in the past 2 weeks on > computer/network troublshooting than medicine, it seems, all last weekend. > Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing > I can do is recycle the router and it comes back up, but that means it wont > stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the > Microsoft self dx facility. NOthing has helped. When it is working , all > is fine, but it just wont stay online. > Any suggestions? Thanks in advance. Ron > > -- Graham Chiu http://www.synapsedirect.com Synapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 Grahm, I havent used Firefox but could download and try it. I havent tried another router but D Link has suggested (yeseterday email) that I reset the router and set up the network anew. I will try those things, thanks, Ron Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..? >>> Maybe somebody can help: I have spent more time in the past 2 weeks on > computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying " Sorry, Internet> explorer must close.... " and I am disonnected from the internet. Only thing > I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP> carrier COX, cable modem tech (Zoom), DLink router, and gone through the > Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron>> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham Chiu Sent: Thursday, June 18, 2009 2:51 AMTo: Subject: Re: Explorer closes Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..? >>> Maybe somebody can help: I have spent more time in the past 2 weeks on> computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing> I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the> Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron >> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 I actually did a HARD RESET and reloaded the latest firmware and it worked for a while, had to disengage the Turbo G feature. It worked for a while but it started over again and I just went and got a N capable router, no problems so far. By the way I only had problems with my Windows based computer, the Macs did not mind at all. from Hoboken From: [mailto: ] On Behalf Of Sent: Thursday, June 18, 2009 12:12 PM To: Subject: Re: Explorer closes , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham Chiu Sent: Thursday, June 18, 2009 2:51 AM To: Subject: Re: Explorer closes Your scenario is not very clear to me. Are you at home when this happens? just dropping the internet connection should not cause IE to produce that message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be an intermittently faulty router. Have you flash upgraded it to the latest firmware? Or, tried another router ..? On Thu, Jun 18, 2009 at 6:36 PM, wrote: > > > Maybe somebody can help: I have spent more time in the past 2 weeks on > computer/network troublshooting than medicine, it seems, all last weekend. > Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing > I can do is recycle the router and it comes back up, but that means it wont > stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the > Microsoft self dx facility. NOthing has helped. When it is working , all > is fine, but it just wont stay online. > Any suggestions? Thanks in advance. Ron > > -- Graham Chiu http://www.synapsedirect.com Synapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 18, 2009 Report Share Posted June 18, 2009 Go figure. THanks I actually did a HARD RESET and reloaded the latest firmware and it worked for a while, had to disengage the Turbo G feature. It worked for a while but it started over again and I just went and got a N capable router, no problems so far. By the way I only had problems with my Windows based computer, the Macs did not mind at all. from Hoboken From: [mailto: ] On Behalf Of Sent: Thursday, June 18, 2009 12:12 PM To: Subject: Re: Explorer closes , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham Chiu Sent: Thursday, June 18, 2009 2:51 AMTo: Subject: Re: Explorer closes Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..? >>> Maybe somebody can help: I have spent more time in the past 2 weeks on> computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing> I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the> Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron >> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2009 Report Share Posted June 20, 2009 Ron, Laptops on my network displayed the same message for the past month, then the whole network lost internet connectivity. I contacted Qwest who advised the DSL line was working and after over some phone diagnostics recommended a new modem/router, which has fixed the problem. Hope that helps. Gallanis jgallanis@... To: From: edwardsronaldj@...Date: Thu, 18 Jun 2009 15:34:17 -0500Subject: Re: Explorer closes Go figure. THanks On Thu, Jun 18, 2009 at 2:44 PM, Batlle <jbatlleoptonline (DOT) net> wrote: I actually did a HARD RESET and reloaded the latest firmware and it worked for a while, had to disengage the Turbo G feature. It worked for a while but it started over again and I just went and got a N capable router, no problems so far. By the way I only had problems with my Windows based computer, the Macs did not mind at all. from Hoboken From: [mailto: ] On Behalf Of Sent: Thursday, June 18, 2009 12:12 PM To: Subject: Re: Explorer closes , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks On Thu, Jun 18, 2009 at 7:15 AM, Batlle <jbatlleoptonline (DOT) net> wrote: I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham ChiuSent: Thursday, June 18, 2009 2:51 AMTo: Subject: Re: Explorer closes Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well.Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..?On Thu, Jun 18, 2009 at 6:36 PM, <edwardsronaldjgmail> wrote:>>> Maybe somebody can help: I have spent more time in the past 2 weeks on> computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying "Sorry, Internet> explorer must close...." and I am disonnected from the internet. Only thing> I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP> carrier COX, cable modem tech (Zoom), DLink router, and gone through the> Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron>> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2009 Report Share Posted June 20, 2009 Ron, Laptops on my network displayed the same message for the past month, then the whole network lost internet connectivity. I contacted Qwest who advised the DSL line was working and after over some phone diagnostics recommended a new modem/router, which has fixed the problem. Hope that helps. Gallanis jgallanis@... To: From: edwardsronaldj@...Date: Thu, 18 Jun 2009 15:34:17 -0500Subject: Re: Explorer closes Go figure. THanks On Thu, Jun 18, 2009 at 2:44 PM, Batlle <jbatlleoptonline (DOT) net> wrote: I actually did a HARD RESET and reloaded the latest firmware and it worked for a while, had to disengage the Turbo G feature. It worked for a while but it started over again and I just went and got a N capable router, no problems so far. By the way I only had problems with my Windows based computer, the Macs did not mind at all. from Hoboken From: [mailto: ] On Behalf Of Sent: Thursday, June 18, 2009 12:12 PM To: Subject: Re: Explorer closes , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks On Thu, Jun 18, 2009 at 7:15 AM, Batlle <jbatlleoptonline (DOT) net> wrote: I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham ChiuSent: Thursday, June 18, 2009 2:51 AMTo: Subject: Re: Explorer closes Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well.Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..?On Thu, Jun 18, 2009 at 6:36 PM, <edwardsronaldjgmail> wrote:>>> Maybe somebody can help: I have spent more time in the past 2 weeks on> computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying "Sorry, Internet> explorer must close...." and I am disonnected from the internet. Only thing> I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP> carrier COX, cable modem tech (Zoom), DLink router, and gone through the> Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron>> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2009 Report Share Posted June 20, 2009 You may have to roll back to IE7, I had a similar problem with IE8, had to uninstall and re-download several times to make it work again, what version and OS are you using?Have you installed any new programs or updated Windows just before the problem started? Consider starting in " Safe Mode " and see if the problem persists, another option would be to disable all of your start-up programs to see if the problem persists and then start one by one the programs that you need? Is your system still under warranty? Can you call Tech support?Pedro Ballester, M.D.Warren, OH Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 20, 2009 Report Share Posted June 20, 2009 You may have to roll back to IE7, I had a similar problem with IE8, had to uninstall and re-download several times to make it work again, what version and OS are you using?Have you installed any new programs or updated Windows just before the problem started? Consider starting in " Safe Mode " and see if the problem persists, another option would be to disable all of your start-up programs to see if the problem persists and then start one by one the programs that you need? Is your system still under warranty? Can you call Tech support?Pedro Ballester, M.D.Warren, OH Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 21, 2009 Report Share Posted June 21, 2009 Thanks, . I have about concluded that also, either cable modem or router are failing intermittently or transiently. I will try replacement: beats all the time I am wasting trying to trouble shoot. Ron, Laptops on my network displayed the same message for the past month, then the whole network lost internet connectivity. I contacted Qwest who advised the DSL line was working and after over some phone diagnostics recommended a new modem/router, which has fixed the problem. Hope that helps. Gallanis jgallanis@... To: From: edwardsronaldj@...Date: Thu, 18 Jun 2009 15:34:17 -0500 Subject: Re: Explorer closes Go figure. THanks I actually did a HARD RESET and reloaded the latest firmware and it worked for a while, had to disengage the Turbo G feature. It worked for a while but it started over again and I just went and got a N capable router, no problems so far. By the way I only had problems with my Windows based computer, the Macs did not mind at all. from Hoboken From: [mailto: ] On Behalf Of Sent: Thursday, June 18, 2009 12:12 PM To: Subject: Re: Explorer closes , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham Chiu Sent: Thursday, June 18, 2009 2:51 AMTo: Subject: Re: Explorer closes Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..? >>> Maybe somebody can help: I have spent more time in the past 2 weeks on> computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing> I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the> Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron >> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 21, 2009 Report Share Posted June 21, 2009 Thanks, . I have about concluded that also, either cable modem or router are failing intermittently or transiently. I will try replacement: beats all the time I am wasting trying to trouble shoot. Ron, Laptops on my network displayed the same message for the past month, then the whole network lost internet connectivity. I contacted Qwest who advised the DSL line was working and after over some phone diagnostics recommended a new modem/router, which has fixed the problem. Hope that helps. Gallanis jgallanis@... To: From: edwardsronaldj@...Date: Thu, 18 Jun 2009 15:34:17 -0500 Subject: Re: Explorer closes Go figure. THanks I actually did a HARD RESET and reloaded the latest firmware and it worked for a while, had to disengage the Turbo G feature. It worked for a while but it started over again and I just went and got a N capable router, no problems so far. By the way I only had problems with my Windows based computer, the Macs did not mind at all. from Hoboken From: [mailto: ] On Behalf Of Sent: Thursday, June 18, 2009 12:12 PM To: Subject: Re: Explorer closes , did resetting the router fix it? When you say get rid of it, I'm not sure whether it was the firmware or the router you got rid of. Thanks I had that problem with a router before, I had to reflash the firmware to make it disappear, it was a DLinks unit and eventually had to get rid of it. José from Hoboken From: [mailto: ] On Behalf Of Graham Chiu Sent: Thursday, June 18, 2009 2:51 AMTo: Subject: Re: Explorer closes Your scenario is not very clear to me.Are you at home when this happens?just dropping the internet connection should not cause IE to producethat message which indicates a crash - so try Firefox as well. Recycling the router indicates that it is more likely to be anintermittently faulty router. Have you flash upgraded it to thelatest firmware?Or, tried another router ..? >>> Maybe somebody can help: I have spent more time in the past 2 weeks on> computer/network troublshooting than medicine, it seems, all last weekend.> Problem is, several times/ day, the error box pops saying " Sorry, Internet > explorer must close.... " and I am disonnected from the internet. Only thing> I can do is recycle the router and it comes back up, but that means it wont> stay online for remote access, on which I depend. I have talked to ISP > carrier COX, cable modem tech (Zoom), DLink router, and gone through the> Microsoft self dx facility. NOthing has helped. When it is working , all> is fine, but it just wont stay online.> Any suggestions? Thanks in advance. Ron >> -- Graham Chiuhttp://www.synapsedirect.comSynapse - the use from anywhere EMR. Quote Link to comment Share on other sites More sharing options...
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