Progressive adjuster bullying patient

[Guest guest]

I have a patient who was injured in an MVA. Her vehicle and the other vehicle

are both insured by Progressive, who in my previous experience has been a very

difficult company to work with.

My patient signed the records release restricting the adjuster's access to

medical records that pertain to her MVA. Her adjuster is saying that unless she

gets access to all prior records from my clinic that she has to deny the claim

because the patient is not cooperating with the adjuster's demand and is

therefore in violation of her auto policy.

My patient suffered a whiplash injury and has never experienced an injury to her

neck prior to this accident so any prior records would be to different regions

anyway. My patient also has some sensitive personal history that she doesn't

want to reveal to just anyone which is part of the sticking point.

The adjuster has now called my office to inform us that they will have to deny

the claim from this point forward due to the patient being uncooperative with

their demands to see all their medical records.

Any advice on how to handle this? My patient has already been referred over to

Gatti et al.

Sincerely,

McCabe, DC, DACBSP