Guest guest Posted September 9, 2009 Report Share Posted September 9, 2009 Battery. More than a few times I've believed the BioExplorer indicator that the Battery was OK. When I've changed the battery, it usually connects right away if the pendant and dongle are communicating on the same channel. Pete-- Van Deusenpvdtlc@...http://www.brain-trainer.comUSA 305 433 3160BR 47 3346 6235 The Learning Curve, Inc. On Wed, Sep 9, 2009 at 8:53 PM, Reich <jreichnan@...> wrote: I ran a sessions with the PIR Pendant today and everything ran normally. I ran a second session with it later in the day and the indication on the design was " Connecting " Both the dongle and the pendant were flashing 3 times however it would never switch to " Connected " . I then went to a second computer which was on channel 1 and switched the pendant to channel 1. Both dongle and pendant flashed once however the indication on the design was still " Connecting " . I tried an alternative HEG design with the same indication. Would you have any ideas in further troubleshooting this. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 10, 2009 Report Share Posted September 10, 2009 Dear , OK, had the batteries charging overnight and tried the HEG this morning with all three batteries. Still indicates "Connecting". The EEG Pendant works fine with the same batteries. Is there anything else that I may test or is it time to send it in. Thanks so much. Jeff PS Our results with the HEG are astounding and it has become such an integral part of our regimen that it feels like we have lost a limb without it. Thanks so much for getting us involved with this marvelous instrument. From: [mailto: ] On Behalf Of Van DeusenSent: Wednesday, September 09, 2009 8:06 PM Subject: Re: HEG Pir Issue Battery. More than a few times I've believed the BioExplorer indicator that the Battery was OK. When I've changed the battery, it usually connects right away if the pendant and dongle are communicating on the same channel.Pete-- Van Deusenpvdtlcgmailhttp://www.brain-trainer.comUSA 305 433 3160BR 47 3346 6235The Learning Curve, Inc. On Wed, Sep 9, 2009 at 8:53 PM, Reich <jreichnanaol> wrote: I ran a sessions with the PIR Pendant today and everything ran normally. I ran a second session with it later in the day and the indication on the design was "Connecting" Both the dongle and the pendant were flashing 3 times however it would never switch to "Connected". I then went to a second computer which was on channel 1 and switched the pendant to channel 1. Both dongle and pendant flashed once however the indication on the design was still "Connecting". I tried an alternative HEG design with the same indication. Would you have any ideas in further troubleshooting this. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 10, 2009 Report Share Posted September 10, 2009 Hey Jeff I had the same thing happen recently. What I found was if I had batteries in both the HEG pendant and in the normal pendant things ran a muck. I corrected it by removing the battery from one to the other each time I changed pendants. Hope this helps > > Dear Pete, > > I ran a sessions with the PIR Pendant today and everything ran normally. I > ran a second session with it later in the day and the indication on the > design was " Connecting " Both the dongle and the pendant were flashing 3 > times however it would never switch to " Connected " . I then went to a second > computer which was on channel 1 and switched the pendant to channel 1. Both > dongle and pendant flashed once however the indication on the design was > still " Connecting " . I tried an alternative HEG design with the same > indication. Would you have any ideas in further troubleshooting this. > Thanks Jeff > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 10, 2009 Report Share Posted September 10, 2009 Jeff,As for ' finding that taking the batteries out of one Pendant when it wasn't being used had any effect on the other--assuming the first was turned off--I have no idea how that would have any effect at all. I have 3 pendants (pIR and nIR HEG and EEG) and they all have good batteries in them, but I never have this problem. Since 's post references Hershel, I assume she is using an nIR Pendant and headband, which does suck up batteries very quickly--unlike the pIR--so older rechargeables, as they begin to lose their juice, could well remain weak. Please check in your BioExplorer: Devices menu option and see that you have one and only one Pendant EEG installed and that it is checked and that nothing else is checked. The EEG Pendant (NOT the WB Pendant) is the only device you should have for EEG and HEG. If this is all right (which I imagine it is if you were using it before and if you can use the EEG Pendant) then this is something I haven't run into before. I'm forwarding this to Bruce and Ariane at pocket-neurobics.com, since they would be the folks who would have the best idea of where to turn next. If you don't hear from them in 24 hours, please let me know and I'll write them directly. Pete-- Van Deusenpvdtlc@...http://www.brain-trainer.comUSA 305 433 3160BR 47 3346 6235 The Learning Curve, Inc. On Thu, Sep 10, 2009 at 11:21 AM, Reich <jreichnan@...> wrote: OK, had the batteries charging overnight and tried the HEG this morning with all three batteries. Still indicates " Connecting " . The EEG Pendant works fine with the same batteries. Is there anything else that I may test or is it time to send it in. Thanks so much. Jeff PS Our results with the HEG are astounding and it has become such an integral part of our regimen that it feels like we have lost a limb without it. Thanks so much for getting us involved with this marvelous instrument. Pete respondedBattery. More than a few times I've believed the BioExplorer indicator that the Battery was OK. When I've changed the battery, it usually connects right away if the pendant and dongle are communicating on the same channel. Pete On Wed, Sep 9, 2009 at 8:53 PM, Reich <jreichnan@...> wrote: I ran a sessions with the PIR Pendant today and everything ran normally. I ran a second session with it later in the day and the indication on the design was " Connecting " Both the dongle and the pendant were flashing 3 times however it would never switch to " Connected " . I then went to a second computer which was on channel 1 and switched the pendant to channel 1. Both dongle and pendant flashed once however the indication on the design was still " Connecting " . I tried an alternative HEG design with the same indication. Would you have any ideas in further troubleshooting this. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 11, 2009 Report Share Posted September 11, 2009 Thanks , I will try a regular old copper top battery and let you know the results. Jeff From: [mailto: ] On Behalf Of LeahySent: Thursday, September 10, 2009 1:17 PM Subject: RE: HEG Pir Issue Hello all, I had the same problem until I tried a non rechargeable battery. It worked flawlessly. This was a recommendation from Hershel’s support. It seems that my new rechargeable batteries work, but the longer I use them the more problems I have running my pendant headband. Good luck . From: [mailto: ] On Behalf Of ReichSent: Thursday, September 10, 2009 8:22 AM Subject: RE: HEG Pir Issue Dear , OK, had the batteries charging overnight and tried the HEG this morning with all three batteries. Still indicates "Connecting". The EEG Pendant works fine with the same batteries. Is there anything else that I may test or is it time to send it in. Thanks so much. Jeff PS Our results with the HEG are astounding and it has become such an integral part of our regimen that it feels like we have lost a limb without it. Thanks so much for getting us involved with this marvelous instrument. From: [mailto: ] On Behalf Of Van DeusenSent: Wednesday, September 09, 2009 8:06 PM Subject: Re: HEG Pir Issue Battery. More than a few times I've believed the BioExplorer indicator that the Battery was OK. When I've changed the battery, it usually connects right away if the pendant and dongle are communicating on the same channel.Pete-- Van Deusenpvdtlcgmailhttp://www.brain-trainer.comUSA 305 433 3160BR 47 3346 6235The Learning Curve, Inc. On Wed, Sep 9, 2009 at 8:53 PM, Reich <jreichnanaol> wrote: I ran a sessions with the PIR Pendant today and everything ran normally. I ran a second session with it later in the day and the indication on the design was "Connecting" Both the dongle and the pendant were flashing 3 times however it would never switch to "Connected". I then went to a second computer which was on channel 1 and switched the pendant to channel 1. Both dongle and pendant flashed once however the indication on the design was still "Connecting". I tried an alternative HEG design with the same indication. Would you have any ideas in further troubleshooting this. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 11, 2009 Report Share Posted September 11, 2009 Thanks . I had that same problem about 6 months ago. Once you figure that one out you never forget it. In this case we definitly have two pendants on one dongle. Jeff From: [mailto: ] On Behalf Of inspireprometheusSent: Thursday, September 10, 2009 12:50 PM Subject: Re: HEG Pir Issue Hey JeffI had the same thing happen recently. What I found was if I had batteries in both the HEG pendant and in the normal pendant things ran a muck. I corrected it by removing the battery from one to the other each time I changed pendants. Hope this helps >> Dear Pete,> > I ran a sessions with the PIR Pendant today and everything ran normally. I> ran a second session with it later in the day and the indication on the> design was "Connecting" Both the dongle and the pendant were flashing 3> times however it would never switch to "Connected". I then went to a second> computer which was on channel 1 and switched the pendant to channel 1. Both> dongle and pendant flashed once however the indication on the design was> still "Connecting". I tried an alternative HEG design with the same> indication. Would you have any ideas in further troubleshooting this.> Thanks Jeff> Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 11, 2009 Report Share Posted September 11, 2009 Very good , I will check the possibility of having dual dongles installed even though we confirmed this isnt the case when we first intalled the system. PS I am totally impressed by the design of the new TLC Assessment 6.3 Express. Its definitely sweeter then the last Optimization Suite I saw. Thanks Jeff From: [mailto: ] On Behalf Of Van DeusenSent: Thursday, September 10, 2009 3:10 PM Subject: Re: HEG Pir Issue Jeff,As for ' finding that taking the batteries out of one Pendant when it wasn't being used had any effect on the other--assuming the first was turned off--I have no idea how that would have any effect at all. I have 3 pendants (pIR and nIR HEG and EEG) and they all have good batteries in them, but I never have this problem.Since 's post references Hershel, I assume she is using an nIR Pendant and headband, which does suck up batteries very quickly--unlike the pIR--so older rechargeables, as they begin to lose their juice, could well remain weak. Please check in your BioExplorer: Devices menu option and see that you have one and only one Pendant EEG installed and that it is checked and that nothing else is checked. The EEG Pendant (NOT the WB Pendant) is the only device you should have for EEG and HEG.If this is all right (which I imagine it is if you were using it before and if you can use the EEG Pendant) then this is something I haven't run into before. I'm forwarding this to Bruce and Ariane at pocket-neurobics.com, since they would be the folks who would have the best idea of where to turn next. If you don't hear from them in 24 hours, please let me know and I'll write them directly.Pete-- Van Deusenpvdtlcgmailhttp://www.brain-trainer.comUSA 305 433 3160BR 47 3346 6235The Learning Curve, Inc. On Thu, Sep 10, 2009 at 11:21 AM, Reich <jreichnanaol> wrote: OK, had the batteries charging overnight and tried the HEG this morning with all three batteries. Still indicates "Connecting". The EEG Pendant works fine with the same batteries. Is there anything else that I may test or is it time to send it in. Thanks so much. Jeff PS Our results with the HEG are astounding and it has become such an integral part of our regimen that it feels like we have lost a limb without it. Thanks so much for getting us involved with this marvelous instrument. Pete responded Battery. More than a few times I've believed the BioExplorer indicator that the Battery was OK. When I've changed the battery, it usually connects right away if the pendant and dongle are communicating on the same channel.Pete On Wed, Sep 9, 2009 at 8:53 PM, Reich <jreichnanaol> wrote: I ran a sessions with the PIR Pendant today and everything ran normally. I ran a second session with it later in the day and the indication on the design was "Connecting" Both the dongle and the pendant were flashing 3 times however it would never switch to "Connected". I then went to a second computer which was on channel 1 and switched the pendant to channel 1. Both dongle and pendant flashed once however the indication on the design was still "Connecting". I tried an alternative HEG design with the same indication. Would you have any ideas in further troubleshooting this. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Guest guest Posted September 13, 2009 Report Share Posted September 13, 2009 Hi , We tried the old copper top battery with the HEG Pendant today and no luck. It still shows connecting and wont switch. Tuesday is my office day and so if there is anything to do with regarding to shipping I can do it then. Any word from Bruce on anything I might try from this end. Jeff From: [mailto: ] On Behalf Of ReichSent: Friday, September 11, 2009 10:58 PM Subject: RE: HEG Pir Issue Thanks , I will try a regular old copper top battery and let you know the results. Jeff From: [mailto: ] On Behalf Of LeahySent: Thursday, September 10, 2009 1:17 PM Subject: RE: HEG Pir Issue Hello all, I had the same problem until I tried a non rechargeable battery. It worked flawlessly. This was a recommendation from Hershel’s support. It seems that my new rechargeable batteries work, but the longer I use them the more problems I have running my pendant headband. Good luck . From: [mailto: ] On Behalf Of ReichSent: Thursday, September 10, 2009 8:22 AM Subject: RE: HEG Pir Issue Dear , OK, had the batteries charging overnight and tried the HEG this morning with all three batteries. Still indicates "Connecting". The EEG Pendant works fine with the same batteries. Is there anything else that I may test or is it time to send it in. Thanks so much. Jeff PS Our results with the HEG are astounding and it has become such an integral part of our regimen that it feels like we have lost a limb without it. Thanks so much for getting us involved with this marvelous instrument. From: [mailto: ] On Behalf Of Van DeusenSent: Wednesday, September 09, 2009 8:06 PM Subject: Re: HEG Pir Issue Battery. More than a few times I've believed the BioExplorer indicator that the Battery was OK. When I've changed the battery, it usually connects right away if the pendant and dongle are communicating on the same channel.Pete-- Van Deusenpvdtlcgmailhttp://www.brain-trainer.comUSA 305 433 3160BR 47 3346 6235The Learning Curve, Inc. On Wed, Sep 9, 2009 at 8:53 PM, Reich <jreichnanaol> wrote: I ran a sessions with the PIR Pendant today and everything ran normally. I ran a second session with it later in the day and the indication on the design was "Connecting" Both the dongle and the pendant were flashing 3 times however it would never switch to "Connected". I then went to a second computer which was on channel 1 and switched the pendant to channel 1. Both dongle and pendant flashed once however the indication on the design was still "Connecting". I tried an alternative HEG design with the same indication. Would you have any ideas in further troubleshooting this. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
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