Business question

[Guest guest]

Dear Group:

To those of you who solely teach NFP, have you ever had a client, or group of

clients ask for a refund? I had one girl who represented two of her friends ask

me through e-mail to teach her and her friends NFP for post-partum. They said

they already knew the anatomy and physiology of NFP and they knew the TOB

portion. I agreed that they could join my class for a class #2. They asked

questions, I answered them, I thought things were going well. A week and a half

later I receive an e-mail from the same girl who signed up telling me that they

were just as confused coming out of the class as they were going in and they

wanted a refund and would return my materials. I replied that I would be willing

to work with them further to answer any questions, clear confusions, and would

offer them the class #1 at no charge since they were disappointed and confused

with class #2. I received another e-mail stating that they no longer want to

work with me. I know one of the gal's moms, and their husbands are all youth

ministers. I invited them to bring their husbands, but they told their husbands

that it was just girl stuff that was going to be discussed...I feel betrayed and

confused, and I feel that they are trying to take advantage of me. My father who

owns a very successful door and window business says I should offer a full

refund, but others have told me to stick to my guns and not offer the refund.

So, I bring this to you, what would you do and why?

Warmly,