Your message to Juno

[Guest guest]

Dear Juno Member,

Thank you for contacting Juno. Please note that this message is an

autoreply. The " postoffice@... " address is used by our automatic mail

delivery system, and messages sent to and from this address are not read

by anyone.

If your question or problem is not resolved by the information below,

please visit our online technical support center

(http://help.juno.com), or e-mail a brief one-paragraph

description, including any error messages you may have received, to

support@...

Our automated technical support center will search our technical database

and provide you with a list of relevant technical support documents.

Thank you for using Juno!

Security & Abuse Dept.

Juno Online Services, Inc.

COMMON QUESTIONS

1. Why is the address " postoffice@... " in my address book?

If a message that you write cannot be delivered, you will receive

notification from postoffice that the message has been bounced. If

you have the option to " Save All Senders' Addresses " turned on in

Juno, the postoffice address will automatically be added to your

address book.

2. Do you have a directory of all Juno users?

No. We do not give out our members' e-mail addresses.

3. A friend of mine has a Juno address. If I send you her name, can

you give me her e-mail address?

No, again, we do not give out this information. If you don't know the

e-mail address of your friend, please try contacting them in some

other way -- by phone or postal mail, perhaps -- to get their e-mail

address.

4. My message bounced. I looked at the notice, and I saw that I made

a typo in the address. Can you please re-send my message?

I'm sorry, but we do not keep copies of bounced messages, and as a

result we cannot re-send messages for you. Instead of retyping the

entire message, however, you can forward the bounced message to the

corrected address and simply change the Subject header and delete

the notice of the bounce.

5. My message bounced and I don't know why. Can you help?

E-mail messages bounce for several reasons, many of which can be

easily corrected.

The most common reason is an incorrect e-mail address. If you are

new to sending and receiving e-mail, the Juno help files will

provide you with some useful information about the format of an

e-mail address. Please check the category " E-mail Addresses " under

Appendix A in the online Juno help file. You should also try to

contact your correspondant by some other method to make sure that

you have the correct e-mail address for them.

Also, remember that a very small typing error, such as using a comma

instead of a period, can result in a bounced message. Be sure to

carefully check the original address and make sure that everything

is correct. A common typo is to use the " .com " suffix instead of

" .edu " or " .org " or " .net " , or vice versa.

If you are familiar with the correct form of e-mail addresses, and you

are sure that the address you sent to is correct, there may be a

temporary mail delivery problem on your recipient's system. Try

sending your message again to see if it bounces once more.