Guest guest Posted March 7, 2006 Report Share Posted March 7, 2006 Hey All, Not been around much as life been awful with Becky, for a coupla months, have promised Mandi an upadte by tomorrow evening 11.59pm (GMT) or I'm getting chucked off the list...(Only joking Honey!!) Anyway I dont know if this happens to you or if these people in Linlithgow just hate me or something but I find them horrendous to deal with and am so annoyed right now that I have just written to Devin Houston and am now just about to do the same to Laing. Hope my letter gives you a chuckle, but in all seriousness, they are awful and I urge you to order from Cally instead or some new and upcoming enrepreneur who we might soon hear more about (WE want Mandi-Mart, WE want Mandi-Mart!!!!).. Have a good day and hurry up and tell us about the Thoughtful House Conference, dying to hear... Lotsa Luv and Have a good day! Caroline xxx Hi Dr Houston, My name is Caroline Traa and I left a message earlier today regarding some problems I have had with your UK distributor especially regarding fast delivery of products, eg courier service. I ordered enzymes first thing Monday morning and asked for them to be sent by courier which should mean they are delivered by Tuesday 3pm. I pay extra for this service of course and am the first to admit that I am not the most organised of people and usually will be pretty close to the end of the pot by the time I order... Yesterday the products had not arrived by 3pm, so at 4pm I called the UK distributor to ask where my enzymes were. They checked with the courier and they had a problem with their transport in Tayside (40 minutes from where I live). Had they informed me I would gladly have driven there to collect them myself! I must add that I only actually live around 2 hours from where the Distributor is located in Linlithgow. Neither the distributor nor the courier had contacted me to let me know about this situation. When I called this morning the gentleman to whom I was speaking implied that it was stupid of me to run out of enzymes in the first place and to make you aware that there is snow in our area. Yes there is snow but if you check with any of the motoring organisations you will see that all roads have been fine since Monday, not an excuse, clutching at straws I would say... I would also like to point out that this happens repeatedly when I order from this company. The last time I called to order enzymes on a Thursday and asked them to be sent by courier and the girl I spoke with told me they would be there by Monday!! I said 'What they should be here by tomorrow...' eg the Friday or by the latest Saturday. Last summer whilst I was staying in the South of England I ordered enzymes and asked them to be sent to my holiday address... You guessed it they were sent to my home address... more inconvenience... This is appalling and can I just say that on Monday morning I also ordered Epsom Salts (50 lbs) from a distributor in the South of England. These arrived by courier, with no problem yesterday afternoon... so I think we can overrule snow, and my dis-organisation... dont you... These people are not doing your wonderful products any justification, and I do hope you can find another distributor. Just My Humble Opinion from a very busy mum to a child with autism, another toddler, who is studying, tidying, doing charity work for an autism charity, PTA, Church, dieting, constantly reading autism boards to keep up with research, having a DAN fone consultation, busy- yes, disorganised - yes, sometimes but always keep on top of 100 supplements and changing regimes, if the people who are supposed to, will help me do this.... With Kind Regards Dr. Caroline Traa (BSc, PhD) Quote Link to comment Share on other sites More sharing options...
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