Re: Pocket-Neurobics Pendant Installation Difficulties

[Guest guest]

,

Hi.

The wireless dongle should intall on the hub, but have you tried doing

the installation on the single USB port, then transferring it to the hub?

At the end of the install, in Windows Device Manager, there should be

a reference to a Wireless dongle both under USB devices and under COM

port devices. If only one reference is there, or there is a " ? " (or is

it " ! " ) then right click and delete (with dongle inserted), then

remove dongle and re-insert to try the installation again.

Also double check that the dongle is blinking - no pulse is never good.

Else, please backchannel with the details.

tks

bruce

________________________

>

> I am trying to install the Pocket-Neurobics Pendant on my laptop and

> having very little success. My laptop is an HP with Windows 98SE.

> It has 128 MB Ram and 85% of the memory is free. There is only one

> USB port, so I am trying to set it up using a USB port hub.

>

> I was able to install it on my desktop, so I know it's not me. The

> desktop has Windows XP and lots of USB ports, so I'm wondering if

> that's the problem. Has anyone else encountered this? I'm using

> this for hometraining only, but I'd like to carry it with me when I

> go out of town or visit other family members. If it's not either of

> these issues, I have step-by-step details as to what messages I'm

> receiving when I try to install the driver.

>

> Thank you for any guidance you can provide.

>

>

[Guest guest]

I have encountered same problem loading PN on two laptops that had only one

USB port and I used a hub. Other computers with 2 USB ports no problem. In

the 2 laptops, PN had to use 1 of the four com ports. With the computers

with 2 USB ports the com port numbers, could go much higher than 4.

Good Luck

Mark Berman, Psy.D.

Pocket-Neurobics Pendant Installation Difficulties

>

>

> I am trying to install the Pocket-Neurobics Pendant on my laptop and

> having very little success. My laptop is an HP with Windows 98SE.

> It has 128 MB Ram and 85% of the memory is free. There is only one

> USB port, so I am trying to set it up using a USB port hub.

>

> I was able to install it on my desktop, so I know it's not me. The

> desktop has Windows XP and lots of USB ports, so I'm wondering if

> that's the problem. Has anyone else encountered this? I'm using

> this for hometraining only, but I'd like to carry it with me when I

> go out of town or visit other family members. If it's not either of

> these issues, I have step-by-step details as to what messages I'm

> receiving when I try to install the driver.

>

> Thank you for any guidance you can provide.

>

>

>

>

>

>

>

>

>

>

[Guest guest]

Bruce: I sent you an email three days ago at Pocket-Neurobics with

all the details of what's happening, but haven't heard from you.

Maybe I don't have the right address. How do I go about back-

channeling you? My " -lingo " is not very technical and I

probably don't even know what back-channeling is.

Thanks for your help. I can't even get far enough in the

installation process for my device manager to read the device.

That's why I need you to have all the details I sent in a separate

message to you direct email address. I can attach them here, too,

but thought I'd wait to see if we can get a direct conversation

going. Thanks again.

> >

> > I am trying to install the Pocket-Neurobics Pendant on my laptop

and

> > having very little success. My laptop is an HP with Windows

98SE.

> > It has 128 MB Ram and 85% of the memory is free. There is only

one

> > USB port, so I am trying to set it up using a USB port hub.

> >

> > I was able to install it on my desktop, so I know it's not me.

The

> > desktop has Windows XP and lots of USB ports, so I'm wondering

if

> > that's the problem. Has anyone else encountered this? I'm

using

> > this for hometraining only, but I'd like to carry it with me

when I

> > go out of town or visit other family members. If it's not

either of

> > these issues, I have step-by-step details as to what messages

I'm

> > receiving when I try to install the driver.

> >

> > Thank you for any guidance you can provide.

> >

> >