What would you say...... problem customers

[Guest guest]

I would have said right away that 5:50am was not the proper time to call someone

and that you would call them back later on in the day and then I would have hung

up and taken my phone off the hook to prevent a return call before the time I

wanted to take one. Later I would have called her back and said just send me

back the product and when I receive it I will mail a refund. No point in arguing

with a customer like this. I'd also note their name and not sell to them in the

future.

Carol

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~\

~~~~~

What would you say if a customer who seemed like a big oddball from the

beginning... called you up at 5:30 on sunday morning (wakes you, your

family, and your weekend company up) to complain. Tell you you stuf smells

like rats and makes her itch.

First time for me for this sort of thing. Now I KNOW I have good products

and not that I know what rats smell like, pretty sure none of my stuf smells

like that.

Shaye

[Guest guest]

Carol, that is exactly what I am going to do. Just cant beleive she had the

nerve. She was on the defense for no reason and I think she wanted me to

say something she could use against me but I was very nice and just told her

to send them back.

Thanks

Shaye

_____

From: [mailto: ]

On Behalf Of cdesousa5@...

Sent: Sunday, May 16, 2010 6:07 PM

Subject: Re: What would you say...... problem customers

I would have said right away that 5:50am was not the proper time to call

someone and that you would call them back later on in the day and then I

would have hung up and taken my phone off the hook to prevent a return call

before the time I wanted to take one. Later I would have called her back and

said just send me back the product and when I receive it I will mail a

refund. No point in arguing with a customer like this. I'd also note their

name and not sell to them in the future.

Carol

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~

What would you say if a customer who seemed like a big oddball from the

beginning... called you up at 5:30 on sunday morning (wakes you, your

family, and your weekend company up) to complain. Tell you you stuf smells

like rats and makes her itch.

First time for me for this sort of thing. Now I KNOW I have good products

and not that I know what rats smell like, pretty sure none of my stuf smells

like that.

Shaye

[Guest guest]

When I send her refund, I should call her at 4:30 am and tell her its on the

way. hehe. oops sorry.. the meany in me.

Shaye

_____

From: [mailto: ]

On Behalf Of koalas_boutique

Sent: Sunday, May 16, 2010 7:47 PM

Subject: Re: What would you say...... problem customers

a response would be

" ....i'm sorry but we are currently closed for the weekend, our calling

hours are 9-5 monday through friday, please leave your message at the sound

of the beep....... BEEP! ! ! "

hang up and unplug the phone quickly.

seriously though.. yeah I would say that " i am sorry you feel that way, send

it back and I will refund it " then hope you never have to deal with her

again and make a note that your BUSINESS hours do not include 5:30 in the

morning on sundays. Some people are not only idiots but inconsiderate jerks

as well. though it seems most idiots are jerks. not to be confused with the

uneducated. Uneducated are thoughs just not taught and are willing to learn

where as idiots are those who think they know things, but what they know is

wrong and don't want to learn what is in fact right.

hopefully it all works out for you.

>

> What would you say if a customer who seemed like a big oddball from the

> beginning... called you up at 5:30 on sunday morning (wakes you, your

> family, and your weekend company up) to complain. Tell you you stuf smells

> like rats and makes her itch.

>

> First time for me for this sort of thing. Now I KNOW I have good products

> and not that I know what rats smell like, pretty sure none of my stuf

smells

> like that.

>

> Shaye

>

>

>

[Guest guest]

Chanting .....DO IT , DO IT, DO IT SHAYE, CALL HER AT 4:30 AM!! LOL =)

Carol

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

When I send her refund, I should call her at 4:30 am and tell her its on the

way. hehe. oops sorry.. the meany in me.

Shaye

[Guest guest]

Unbelievable! Who would DO that? She's a crackpot, for sure. I've seen

and used enough of your products to know that they're high quality, so her

claim is baseless.

You've gotten good advice. Refund her money and fire her as a customer.

:-)

Beth Byrne

http://www.SoapAndGarden.com

Soap, get the real thing!

http://www.Saponifier.com

On Sun, May 16, 2010 at 4:48 PM, Shaye <shaye@...> wrote:

>

>

> What would you say if a customer who seemed like a big oddball from the

> beginning... called you up at 5:30 on sunday morning (wakes you, your

> family, and your weekend company up) to complain. Tell you you stuf smells

> like rats and makes her itch.

>

> First time for me for this sort of thing. Now I KNOW I have good products

> and not that I know what rats smell like, pretty sure none of my stuf

> smells

> like that.

>

> Shaye

>

>

>

[Guest guest]

Hi Shaye,

 

Refund money upon return of unused product(s).  Of course, she has to pay return

shipping as well.  Then remove her name from all mailing lists, e-mails

notifications, and any other form of communication.  Then refuse any more

purchases from her.

 

As a side note - I use a cheapie disposable phone (pay as you go) for inbound

calls.  Always goes into a voicemail.  Set to no-ringer and vibrate only.  They

can call anytime they want - but I am not going to answer it during non-business

hours.  It's pretty sad when you have to screen customer calls . . .  LOL.  And

with caller ID and stuff - I use the same phone to return calls.  Home phone is

out of bounds. 

 

HTH,

Kirk

 

 

Posted by: " Shaye " shaye@...   thesoapshack1

Sun May 16, 2010 1:48 pm (PDT)

What would you say if a customer who seemed like a big oddball from the

beginning... called you up at 5:30 on sunday morning (wakes you, your

family, and your weekend company up) to complain. Tell you you stuf smells

like rats and makes her itch.

First time for me for this sort of thing. Now I KNOW I have good products

and not that I know what rats smell like, pretty sure none of my stuf smells

like that.

Shaye

[Guest guest]

Now that Bob and I have composed ourselves...that has to be about the best one i

have heard thus far Shay...Do not get upset...there are a lot of looneies

running around out there, just ask my bob who deals with them each night at the

city ER and boy o boy could he write a book. Do not take it to heart. I have had

some doozies come intoour shop.When I limited my days open I was away with miom

at her oc appt. and my poor son rob went to the door to be blasted by a women

who wanted to see me but Rob toldd she went off on a rant & used curse words he

sid he hadn't even heard at college. Told him not to feel bad that I would

prefer it if she never came back. I am thinking this one needs some phyco

evalualtion and then when you give her her $ back let her know you would prefer

she not return. Does she by chance also make soap...hhhmmm?I think i would ask

her why she didn't think it smelled like rats when she bought it and then tell

herthe soap picks up the smell of the customer when using it...but that is just

me ;O

Deb

>

[Guest guest]

LOL Deb, you made me laugh there. That was just the short and condensed

version of my story. Althouhg she did not curse at me, she totaly did not

make sence thruout the whole process from her initial order. I cant say

for fact, but my feeling is that no she does not make soap. She also

accused my creams of being liquidy. I checked them before I sent them so I

know they were not. I just kinda feel like either she is trying to find a

reason to sue me, or she spent too much money and wanted it back. Its a

scary thought nowadays.

Thanks everyone for your support and for not saying.. well when your soap is

smelling like rats, its time to hang up your stick blender. Hmm just got

an idea for the product swap! LOL JK.

Shaye

_____

From: [mailto: ]

On Behalf Of The Country Artist

Sent: Monday, May 17, 2010 3:08 PM

Subject: Re: What would you say...... problem customers

Now that Bob and I have composed ourselves...that has to be about the best

one i have heard thus far Shay...Do not get upset...there are a lot of

looneies running around out there, just ask my bob who deals with them each

night at the city ER and boy o boy could he write a book. Do not take it to

heart. I have had some doozies come intoour shop.When I limited my days open

I was away with miom at her oc appt. and my poor son rob went to the door to

be blasted by a women who wanted to see me but Rob toldd she went off on a

rant & used curse words he sid he hadn't even heard at college. Told him not

to feel bad that I would prefer it if she never came back. I am thinking

this one needs some phyco evalualtion and then when you give her her $ back

let her know you would prefer she not return. Does she by chance also make

soap...hhhmmm?I think i would ask her why she didn't think it smelled like

rats when she bought it and then tell herthe soap picks up the smell of t he

customer when using it...but that is just me ;O

Deb

>