Re: Re: My Vitamix just stopped working!!

[Guest guest]

I tried making bread crumbs from FROZEN chunks of french bread. This caused my vitamix to smell funny but I shut it off before it shut itself down.

I wont do that again!

Shaun

In a message dated 10/4/2011 12:36:04 P.M. Eastern Daylight Time, lsavage@... writes:

Hello ,

There is an 800 number on the back of your machine. I would call Vitamix Customer Service. If your machine is still under warranty, they should send you a UPS call tag and bring it in (at their expense) for repairs.

IF you had been making nut butter or ice cream I would have asked you if you made more than 4 cups of ice cream or significantly more than 3 cups of nuts because over loading the machine can cause the thermal heat sensor to trip and the machine will not work for a while until the motor cools off, but I can't imagine how bread crumbs could over work the machine.

I am so sorry this happened to you. Because they are mechanical things, we can't promise that there will never be a mechanical failure, but we CAN promise to take care of the problem, and that is why I love Vitamix Customer Support!

Please keep us posted!

Blessings,Lea Ann SavageSatellite Beach, FL(321) 773-7088 (home)(321-961-9219 (cell)))><'>www.VitamixLady.comwww..com<))><

On Oct 4, 2011, at 12:30 PM, wrote:

Hey Lea AnnI was just using my vitamix to make breadcrumbs, and it started to smell of burning then it stopped. and it hasnt come back on! Any tips?

[Guest guest]

Thanks Lea AnnIt was the heat sensor, I flicked the switch and it came back on!!Thanks for your helpOn 4 Oct 2011, at 17:35, Lea Ann Savage wrote:

Hello ,There is an 800 number on the back of your machine. I would call Vitamix Customer Service. If your machine is still under warranty, they should send you a UPS call tag and bring it in (at their expense) for repairs.IF you had been making nut butter or ice cream I would have asked you if you made more than 4 cups of ice cream or significantly more than 3 cups of nuts because over loading the machine can cause the thermal heat sensor to trip and the machine will not work for a while until the motor cools off, but I can't imagine how bread crumbs could over work the machine.I am so sorry this happened to you. Because they are mechanical things, we can't promise that there will never be a mechanical failure, but we CAN promise to take care of the problem, and that is why I love Vitamix Customer Support!Please keep us posted!

Blessings,Lea Ann SavageSatellite Beach, FL(321) 773-7088 (home)(321-961-9219 (cell)))><'>www.VitamixLady.comwww..com<))><

On Oct 4, 2011, at 12:30 PM, wrote:

Hey Lea Ann

I was just using my vitamix to make breadcrumbs, and it started to smell of burning then it stopped. and it hasnt come back on! Any tips?

michelle@...Tel : 07779125396