Fw: Webinar series - ADA regs & the arts

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FYI

Ellen

Ellen Garber Bronfeld

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[News from ADA-Ohio] webinar series - ADA regs & the arts

ada-ohio@...

Questions should be directed to 877-232-1990 (V/TTY) and/or by email to

adaconferences@...

The Great Lakes ADA Center, a member of the ADA National Network in

collaboration with the Leadership Exchange in Arts and Disability (LEAD), a

program of The F. Kennedy Center for the Performing Arts are hosting a

series of 5 FREE webinarâ?Ts tackling the difficult issues surrounding

compliance with the 2010 ADA Regulations for accessible seating and ticketing.

The focus is on arts venues but is applicable to other venues as well.

This series will take place over 5 weeks starting Wednesday, October 12th

through November 9th. You may register for one or all 5 sessions. The

sessions are 1 hr in length and run from 2:00-3:00pm Eastern/1:00-2:00pm

Central. All sessions will be recorded and archived.

The program will be delivered via the ElluminateLive! Webinar platform and are

accessible to individuals who use screen readers, require real-time captioning

or utilize assistive technology to access a computer.

We invite you to join us for one or all 5 of the sessions and please forward

this information to individuals/entities you feel would benefit and/or be

interested in the topic.

2010 ADA Regulations and the Arts: Focus on Ticketing Webinar Series

On September 15, 2010, the United States Department of Justice (DOJ) published

revised Americans with Disabilities Act (ADA) regulations to update and amend

the provisions in the original 1991 ADA regulations. These 2010 Regulations

include brand-new language regarding ticketing that has changed the way that

arts organizations need to shape ticketing policy.

Join us for this five-part webinar series to review and discuss best practices

for implementing the new regulations in arts organizations with an up-close look

at ticketing. Be part of the conversation about the many facets of good

accessible ticketing policies, including pricing, hold and release policies,

ticket exchanges and transfers, and the online sale of accessible seats.

Session 1: October 12, 2011 2:00-3:00pm Eastern/1:00-2:00pm Central

An Overview of the 2010 Regulations

The webinar series opens with an overview of the six major changes in the 2010

Regulations and how they impact arts organizations. If you're new or just need a

refresher on the scope of the Regulations, this is the place to start! Topics

include:

a.. Service Animals

b.. Mobility Devices

c.. Ticketing

d.. The 2010 Standards for Accessible Design

e.. Safe Harbor

f.. Reduction of Elements

Session 2: October 19, 2011 2:00-3:00pm Eastern/1:00-2:00pm Central

Focus on Ticketing (Part 1): What is Accessible Seating,

How Should Accessible Seats be Sold and Who Can

Buy Them?

This webinar is the first in the series that specifically focuses on how the

2010 Regulations impact ticketing. We'll start by answering a few questions:

a.. What is accessible seating? Defining the features of your accessible

seating and educating staff are key steps to being in compliance.

b.. How are accessible seats sold? The regulations make it clear that

accessible seating must be available for sale through the same means, modes and

at the same times as all other seats. That means that your accessible seating

must be available online!

c.. Who can purchase accessible seating and what can I do to prevent fraud?

The presenter will give specific examples to illustrate who is eligible to

purchase accessible seating. Learn the questions and tools that your staff can

ask in order to ensure that patrons are accommodated in the seats that they

need.

Session 3: October 26, 2011 2:00-3:00pm Eastern/1:00-2:00pm Central

Focus on Ticketing (Part 2): Pricing and Purchasing

Multiple Tickets

Do you find yourself pondering some of these questions?

a.. What should you do if you have multiple prices in one section of the

theater but the accessible locations are only in one area

b.. What is a companion seat and how many can one person buy?

c.. The patron on the phone is bringing a group of 6 and one person needs an

accessible seat. Should you sell all six in the accessible seating section? What

happens if there are no companion seats left?

If yes, sign up for Part 2 of Focus on Ticketing! In this session, we'll take an

in-depth look at pricing accessible seating, the definition of companion seats,

and handling the sale of multiple tickets.

Session 4: November 1, 2011 2:00-3:00pm Eastern/1:00-2:00pm Central

Focus on Ticketing (Part 3): Releasing Wheelchair

Locations

There are now only three conditions under which accessible locations can be

released for general sale. Get the tools you need to develop a sound policy by

learning what those conditions are and how they should be applied in your venue.

Session 5: November 9, 2011 2:00-3:00pm Eastern/1:00-2:00pm Central

Focus on Ticketing (Part 4): Ticket Transfers and the

Secondary Market

A patron using a wheelchair arrives at the theater with a ticket for an

inaccessible location. A little bit of research reveals that he didn't buy the

ticket from you - he bought it on the secondary market. What are your

obligations? The final webinar in this series will examine situations just like

that. Learn what the 2010 Regulations stipulate regarding accessible seating,

ticket transfers, and the secondary market.

Registration is free!! For more information and/or to register go to

www.adaconferences.org/Ticketing

Questions should be directed to 877-232-1990 (V/TTY) and/or by email to

adaconferences@...

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