Guest guest Posted May 31, 2011 Report Share Posted May 31, 2011 This is just more and more frustrating. Today, I found out that some secondary/backup physicians who Bill has seen that ARE listed with Aetna on their website are listed because they take the Aetna INSURANCE. NOT this new ICP stuff. So a physician's name listed on the companies websites is NOT a guarantee they are in the program, as discussed in the letters I've been receiving. So company websites are no good. So I called the help number -- of course she won't talk to me without my faxing the guardianship papers (SO GLAD I filed for those) and waiting for a call back from the office sometime tomorrow or the next day before anyone will talk to me about anything. Instead, she directed me to www.illinoiscebICP.com So the help phone number is no good. So I went to www.illinoiscebICP.com NOTHING. First they wanted all Bill's numbers (SSN and medicaid) on a NONSECURED site (WHAT????) before I could even search. So I crossed my fingers, listed the numbers, misspelled our family name as the state has done for 6 years, and was then allowed to search. again NOTHING in our zip code, NOTHING in our county. I tried multiple searches, multiple combinations, added, deleted criteria. Always NOTHING!!!! So the ICP web site is no good. When I asked Bill's doctor what his advice was since I'm not finding any PCPs in this town, or the next towns, I was advised " take him to the ER, they'll treat him there " . So we have to use the ER for routine medical care?? This is supposed to be cost-savings???????? And now I find I have no card for June -- his card expires today. Is the state not sending out the old cards for June? PLEASE HELP!!!!!!! One very frustrated Mother / guardian / POA The Arc of Illinois Medicaid Integrated Care Program Advocacy Toolkit Announcing The Arc of Illinois Medicaid Managed Care Advocacy Toolkit The Illinois Department of Healthcare and Family Services (HFS) has now launched ts Integrated Care Program, requiring enrollment of Medicaid recipients aged 19 nd over who receive SSI and reside in suburban Cook, DuPage, Kankakee, Kane, ake and Will counties. Persons who have Medicaid plus private insurance, or Medicaid plus Medicare, re not eligible. Individuals required to enroll must select either Aetna Better Health or lliniCare as their managed care organization or HMO (Health Maintenance rganization). In order to assist consumers and families to understand this hange to Medicaid health insurance and make informed decisions, staff of our amily to Family Health Information Center have prepared a Medicaid Managed Care dvocacy Toolkit. This easy-to-use toolkit covers basic information about each HMO and worksheets o assist in the decision-making process. This toolkit will help enrollees xplore providers and covered benefits and consider alternatives, including equesting a Single Case Agreement. Information on appeal rights and possible ources of advocacy assistance are also included. The toolkit is available for free download from our website at nnouncing The Arc of Illinois Medicaid Managed Care Advocacy Toolkit The Illinois Department of Healthcare and Family Services (HFS) has now launched ts Integrated Care Program, requiring enrollment of Medicaid recipients aged 19 nd over who receive SSI and reside in suburban Cook, DuPage, Kankakee, Kane, ake and Will counties. Persons who have Medicaid plus private insurance, or Medicaid plus Medicare, re not eligible. Individuals required to enroll must select either Aetna Better Health or lliniCare as their managed care organization or HMO (Health Maintenance rganization). In order to assist consumers and families to understand this hange to Medicaid health insurance and make informed decisions, staff of our amily to Family Health Information Center have prepared a Medicaid Managed Care dvocacy Toolkit. This easy-to-use toolkit covers basic information about each HMO and worksheets o assist in the decision-making process. This toolkit will help enrollees xplore providers and covered benefits and consider alternatives, including equesting a Single Case Agreement. Information on appeal rights and possible ources of advocacy assistance are also included. The toolkit is available for free download from our website at ttp://www.familyvoicesillinois.org/documents/documentdetails.asp?did=2851 If you have any questions or would like additional information, please call ur Family to Family Health Information Center at 866-931-1110. If you have any questions or would like additional information, please call ur Family to Family Health Information Center at 866-931-1110. ----------------------------------- Quote Link to comment Share on other sites More sharing options...
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