Fw: Feedback on first use of Aetna

[Guest guest]

I am posting this for the benefit of anyone who has signed up for Aetna Better

Health (Managed/Integrated care) and has questions.

has been most helpful and she responds quickly.

, please feel free to email her to pursue your issues further.

Ellen

Ellen Garber Bronfeld

egskb@...

Re: Feedback on first use of Aetna

Here is another story, from the listserv that I co-moderate:

This is just more and more frustrating. Today, I found out that some

secondary/backup physicians who Bill has seen that ARE listed with Aetna on

their website are listed because they take the Aetna INSURANCE. NOT this new ICP

stuff. So a physician's name listed on the companies websites is NOT a guarantee

they are in the program, as discussed in the letters I've been receiving. So

company websites are no good.

So I called the help number -- of course she won't talk to me without my faxing

the guardianship papers (SO GLAD I filed for those) and waiting for a call back

from the office sometime tomorrow or the next day before anyone will talk to me

about anything. Instead, she directed me to www.illinoiscebICP.com So the help

phone number is no good.

So I went to www.illinoiscebICP.com NOTHING. First they wanted all Bill's

numbers (SSN and medicaid) on a NONSECURED site (WHAT????) before I could even

search. So I crossed my fingers, listed the numbers, misspelled our family name

as the state has done for 6 years, and was then allowed to search. again NOTHING

in our zip code, NOTHING in our county. I tried multiple searches, multiple

combinations, added, deleted criteria. Always NOTHING!!!! So the ICP web site is

no good.

When I asked Bill's doctor what his advice was since I'm not finding any PCPs in

this town, or the next towns, I was advised " take him to the ER, they'll treat

him there " . So we have to use the ER for routine medical care?? This is supposed

to be cost-savings????????

And now I find I have no card for June -- his card expires today. Is the state

not sending out the old cards for June?

PLEASE HELP!!!!!!!

One very frustrated Mother / guardian / POA

Ellen

Ellen Garber Bronfeld

egskb@...

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