Walgreens and Disability Friendly Service

June 11, 2011

By now most all of us are familiar with JJsList.com and the good work they do

spreading the word about businesses providin good 'disability aware' customer

service. Several months ago I'd posted a review on JJsList about our local

Walgreens store, one employee in particular there who treats like any one

of us would expect/appreciate being treated when we're good loyal customers.

The employee's name is and she's just an awesome individual.

After seeing her the other day and thinking, again, what a great role model this

woman is for other employees, I thought 'what else could I do to help recognize

her?'. I'd never mentioned the JJs list thing to her. Tried to find the store

manager to tell him about it, but couldn't find the guy. So I went home

and emailed the company -- corporate office -- to a person I'm aware of there

who consults with the company on disability matters. Shared with corporate what

a find they have in . Didn't think anything would come of it & didn't

hear back from corporate either. That was 3 days ago.

Today I'm in Walgreens again. comes out from behind the cashier position,

gives me a great big hug, huge smiles on her face, thank you thank you thank

you. What happened? Somehow the corporate giant which is Walgreens managed to

get to the store manager, who got to come to the phone, she was read the

email and a message from Corporate about how proud they were of her, she got

(she said) a gold star pin and a certificate!! Apparently the rest of the

store employees were impressed because this will go into Ev's employment file,

too. Nice, huh?

Not sure exactly what lessons we can learn from this, but suspect there are

several. I'll definitely keep trying to get recognition for those businesses

and their employees who go above and beyond for us and our loved ones. Anyone

else have stories or examples of things that have worked?

Pls share if you do.

Laurie

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