7 Key Traits of the Ideal Doctor

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Blank7 Key Traits of the Ideal Doctor

A Good Attitude Goes a Long Way, Patients Tell Researchers

By Miranda Hitti

WebMD Medical News Reviewed By Ann Edmundson, MD

on Thursday, March 09, 2006

March 9, 2006 -- What makes for an ideal doctor? Patients share their views in a

new study.

The study appears in Mayo Clinic Proceedings. It's based on nearly 200 patients

treated at the Mayo Clinic in Arizona and Minnesota from 2001 to 2002.

In phone interviews with people who had no ties with the Mayo Clinic, the

patients described their best and worst experiences with their Mayo Clinic

doctors, with confidentiality guaranteed. The doctors seen by the patients came

from 14 medical specialties.

The researchers -- who included Neeli Bendapudi, PhD, of Ohio State University's

Fisher College of Business -- then checked the interview transcripts and spotted

seven traits that patients favored in their doctors.

What Made the List?

Here are the seven traits listed by the patients, along with the patients'

definitions of those traits:

a.. Confident: " The doctor's confidence gives me confidence. "

b.. Empathetic: " The doctor tries to understand what I am feeling and

experiencing, physically and emotionally, and communicates that understanding to

me. "

c.. Humane: " The doctor is caring, compassionate, and kind. "

d.. Personal: " The doctor is interested in me more than just as a patient,

interacts with me, and remembers me as an individual. "

e.. Forthright: " The doctor tells me what I need to know in plain language and

in a forthright manner. "

f.. Respectful: " The doctor takes my input seriously and works with me. "

g.. Thorough: " The doctor is conscientious and persistent. "

That list isn't in any particular order. The researchers didn't check whether

confidence was more important to patients than respectful treatment, for

instance. The Mayo Foundation funded the study.

What Didn't Make the List?

What Didn't Make the List?

The traits covered doctors' behavior, not technical know-how.

That finding " does not suggest that technical skills are less important than

personal skills, but it does suggest that the former are more difficult for

patients to judge, " the researchers write.

They add that patients may tend to assume that doctors are competent unless they

see signs of incompetence, the researchers add.

One patient put it this way in the study:

" We want doctors who can empathize and understand our needs as a whole person. …

We want to feel that our doctors have incredible knowledge in their field. But

every doctor needs to know how to apply their knowledge with wisdom and relate

to us as plain folks who are capable of understanding our disease and

treatment. "

Who Wants a Cold, Callous Doctor?

The study is the first of its kind, writes Li, MD, PhD, in a journal

editorial.

Li works in the allergic diseases division of the Mayo Clinic's medical school

in Rochester, Minn. He notes that he would have liked to have seen more details

on the patients who were interviewed, such as sex, race, and age. This

information would be helpful since minorities and women have sometimes reported

worse treatment from doctors than whites and men.

Still, Li says it's natural for patients to want caring caregivers. He drafted a

list of seven traits that are the opposite of those mentioned in the study:

a.. Timid

b.. Uncaring

c.. Misleading

d.. Cold

e.. Callous

f.. Disrespectful

g.. Hurried

" Can healthcare really ever be high quality if the patient-physician interaction

is hurried, disrespectful, cold, callous, or uncaring? " Li writes.

SOURCES: Bendapudi, N. Mayo Clinic Proceedings, March 2006; vol 81: pp 338-344.

Li, J. Mayo Clinic Proceedings, March 2006; vol 81: pp 294-296. News release,

Mayo Clinic.

http://www.webmd.com/content/article/119/113480.htm?printing=true