Sheila is this letter okay please?

[Guest guest]

I am wondering if this this letter would be alright

Thank you

Carol

Mr S Pheonix

Chief Executive

Wharf House

Medway Wharf Road

Tonbridge

Kent

TN9 1RE

Dear Mr Pheonix

Thank you for your letter dated 14th December, which was received on

the 26th December.

I am extremely concerned that you have closed this case without giving

me even the time to reply to your letter.

Firstly, I now have a copy of the letter that Dr. Singh says he did

not receive, dated 1st November 2007, he stated that he had not

received this letter please find a copy enclosed with the office

stamps of 5th and 7th November, the sort you find when they are

stamped on being opened and read.

Secondly, how can you find it acceptable that someone claims a

position when they are no longer in that position, whether they left

it 20 years ago or 20 minutes ago they no longer hold that position.

I am not happy with your letter it does not address my questions nor

does it appear to have dealt with it at all let alone fairly.

I wish the case to be reopened because the original complaint has not

reached a satisfactory conclusion. And I want to know why it was closed.

If you cannot deal with this matter fairly then I will have to go to

the Independent Advisory Complaints Service (ICAS), whom I believe

will take this up for me.

Yours sincerely

Mrs C A Fullbrook

Enc. Cc. Lesley Mc- Customer Services Department, Gravesham

Community Hospital.

[Guest guest]

HI Carol

Before commenting, is it possible to let me have a copy of the letter that was finally sent to you please by Mr Phoenix? Can you also remind me when you made your first complaint to them and what responses you received before this final one?

Luv - Sheila

I am wondering if this this letter would be alrightThank youCarolMr S Pheonix Chief ExecutiveWharf HouseMedway Wharf RoadTonbridgeKentTN9 1REDear Mr PheonixThank you for your letter dated 14th December, which was received onthe 26th December.I am extremely concerned that you have closed this case without givingme even the time to reply to your letter.Firstly, I now have a copy of the letter that Dr. Singh says he didnot receive, dated 1st November 2007, he stated that he had notreceived this letter please find a copy enclosed with the officestamps of 5th and 7th November, the sort you find when they arestamped on being opened and read.Secondly, how can you find it acceptable that someone claims aposition when they are no longer in that position, whether they leftit 20 years ago or 20 minutes ago they no longer hold that position.I am not happy with your letter it does not address my questions nordoes it appear to have dealt with it at all let alone fairly.I wish the case to be reopened because the original complaint has notreached a satisfactory conclusion. And I want to know why it was closed.If you cannot deal with this matter fairly then I will have to go tothe Independent Advisory Complaints Service (ICAS), whom I believewill take this up for me.Yours sincerely Mrs C A FullbrookEnc. Cc. Lesley Mc- Customer Services Department, GraveshamCommunity Hospital.

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