Re: NJ Hearing Loss Assn Update: Cable TV complaint contact info

[Guest guest]

 

j:)

If you find yourself in a hole, the first thing to do is stop digging. Will

~ \m/

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CABLE TV CONTACTS FOR CLOSED CAPTIONING COMPLAINTS

 

With thanks and some tweaks to information from the Coalition of Organizations

for Accessible Technology (HLA-NJ and HLAA are members of this coalition)

Verizon Fios

Toll free telephone: 1-888-553-1555  

Email: videoclosedcaption@.... 

Toll free Fax: 1-888-806-7026.

Snail mail: Verizon, PO Box 33052, 821 First Avenue North, St. sburg, FL

33701. Attn: DeCastro, Manager.

DirecTV

Toll free telephone: 1-800-531-5000 for current concerns.

Telephone for formal inquiries: C. Schrum, Senior Manager, 1-310-964-1010

Fax: 1-310-964-3703

Email: ClosedCaptions@... 

Snail mail: DirecTV,Closed Captions, PO Box 1076, El Segundo, CA 90245.

TimeWarner Cable

Telephone:Enter zip code for number at

http://www.timewarnercable.com/nynj/about/contactus.html

Online:

 http://www.timewarnercable.com/nynj/support/closedcaptioning/default.html 

Snail mail: Crawford, Administrator, Legal Affairs, 13820 Sunrise Valley

Drive, Herndon, VA 20171

Fax: (704) 697-4935

Email:twc.closedcaptioningissues@....

If you have questions about a written complaint, you can reach Ms. Crawford by

calling (877) 276-7432. NOTE: This number should only be used in connection with

written closed captioning complaints. Immediate concerns should be directed to

the number listed above.

Cablevision/Optimum

Toll-free telephone: 888-420-0777

Fax: 631-846-5349  

Email:  optimum@...

Snail mail:  Phyllis Baston-Crosby, VP, Shared Services, 6 Corporate Center

Drive, Melville, NY 11747

Phone: 631-846-5360,

Fax 516-803-2040

Email: pcrosby@...)

Comcast Cable

Toll-free telephone: 800-266-2278

Closed captioning line to leave a phone message: 215-286-8000

Fax: 215-286-4700

Email: closed_captioning@...

Live chat: www.comcast.com/support

Snail mail: Eliason, Closed Captioning Office, 1701 F. Kennedy Blvd.,

Philadelphia, PA 19103-2838