Guest guest Posted January 19, 2006 Report Share Posted January 19, 2006 FYI From: CapTel Customer Service [mailto:CapTel@...] Sent: Monday, January 16, 2006 6:29 PM To: Subject: New FCC Regulation Affects CapTel Calls Dear CapTel User, Effective January 12, 2006, a new regulation by the Federal Communications Commission (FCC) requires that any long distance charges associated with TRS calls, including CapTel calls, must be billed to the caller. (This new ruling affects both regular TRS calls as well as CapTel calls). This means if you make a long distance captioned call on your CapTel phone (or if you are calling a CapTel user and the call is long distance), any long distance charges will be billed to your local telephone number. This FCC change ONLY affects long distance calls. Local calls remain unaffected and, as always, there is no charge to you for using the CapTel service. The long distance provider you use for your home service is NOT automatically used for CapTel calls. To make sure any long distance charges are billed through your preferred long distance company, you MUST contact CapTel Customer Service to indicate a long distance carrier of choice. Whichever carrier you select will be used automatically for all future CapTel long distance calls (unless changed by you at some point). If you do not contact CapTel Customer Service to set up a carrier of choice, your long distance calls will be billed via the captioning service's designated carrier. TO DESIGNATE A LONG DISTANCE CARRIER OF CHOICE, CONTACT: CapTel Customer Service Email: CapTel@... Toll-free: 1-888-269-7477 Voice/CapTel TTY: 1-800-482-2424 Fax: (608) 238-3008 (We will need to know the phone number you use with your CapTel phone, and the long distance company you want to use.) For more information about this new FCC ruling and how it effects CapTel, please visit our website at: http://www.captionedtelephone.com/fcc-notice.phtml Thank you, CapTel Customer Service Quote Link to comment Share on other sites More sharing options...
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