finally responds about the files that do not open.....

[Guest guest]

Dear all,

responded to my email to support/help that some of the files ere not

opening about 2 weeks later. Just got the following:

" Escalation Notification - Your Case Has Been Escalated

Wednesday, April 7, 2010 12:14 PM

Hello Jeanetta,

Thank you for contacting Customer Care. This message is to inform

you that your inquiry will require additional work before

we can provide an answer. So please note that we are routing your issue

to a Technical Support Agent with specialized expertise, and you can

expect a response from us within the next 24 hours after receiving this

email.

Sincerely,

The Customer Care Team

**Please do not respond to this message as no one will receive it. "

However currently the files are opening. But I will keep this case open until I

hear from them.

Thanks for your patienct.

IF YOU ARE STILL EXPERIENCING FILES THAT WILL NOT OPEN, PLEASE CONTACT ME,

Jeanetta Mastron CPhT BS

F/O