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Fwd: Hello Mrs. ,

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CCMC responded - I hope something can happen :)

---------- Forwarded message ----------

From: Valentin <Lvvalen@...>

Date: Mon, Nov 22, 2010 at 7:12 AM

Subject: Hello Mrs. ,

erin.jms@...

Hello Mrs. ,

My name is Valentin and I'm the patient representative at Connecticut

Children's Hospital. I wanted to start by expressing my apologies for the

experience you and your family had during your visit with Dr. Kim, and to

thank you for taking the time to write us an email expressing your concerns.

I will be scheduling a meeting with the Chief of Surgery, Dr. Ferrer (who

also happens to be the Urology Director) to convey both your antibiotics

concerns and also your experience with Dr. Kim. Would you be so kind as to

provide me with your son's name and date of birth so I can pull the medical

chart for the meeting.

I will make sure that I or the appropriate medical staff can get back to you

with follow up on your concerns. If you have any questions please don't

hesitate to contact me at 860-545-8644

Thank you again for providing us with your feedback, we appreciate your

caring gesture to share your experience with us.

Sincerely,

A. Valentín

Connecticut Children's Medical Center

Quality Improvement Patient Representative

282 Washington Street

Hartford, CT 06106

E-mail: Lvvalen@...

* " We all have a hand in Quality Improvement " *

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