Re: Compulink/PT Advantage

January 21, 2009

Hello Diane,

I understand your frustration! We purchased Compulink Advantage

Software in 2007 and have regretted it since installation. I use Office

Ally for our claims clearing house and have not had any problems with

the claims. They are set in the system to run as a paper claims and

then redirected into a batch file and uploaded to Office Ally. We have

had an issue with posting payments that brings up an " access violation "

error and will not save the payment after you have posted it. This has

been an on going problem and after over 100 hundred phone calls and

hours wasted we have just suffered through. Their is no customer

support or training support with this company and I would urge all

therapists to stay away! We have looked into other software and like

Therapy Source by Source Medical however this is an extremely expensive

software for a small practice. I have heard good things about the

software offered by Hands on Tech and we are looking closer at them.

For sanity sake we are abandong the Compulink Software!

If anyone out their as suggestions we would love to hear them.

Pabor

Exclusively Spine Physical Therapy,LLC

jpabor@...

>

> Our office uses Compulink's PT Advantage practice management

software.

> We have been having ongoing difficulty with our Electronic Claim

> submissions and would love to hear from others who use this

software.

> Our primary problem has been that when the claims are batched and

sent

> to our clearing house, the number of units included in each claim set

> is incorrect, leading to denials and underpayments. They seem unable

> to understand or fix this issue. It also takes several hours for a

> return phone call from customer service. Has any one else

experienced

> these issues? We have returned to filing paper claims and I am

> seriously considering switching vendors altogether. Thanks for any

and

> all help! Diane Maxson, OTR Massachusetts

>

Recommended Posts